Robert Higgins Email & Phone Number

Austin, Texas Area

Boston, Ma

Current level 3 status due to lack of course availability offerings. Electronic diagnosis. Warranty and customer pay work. Training STEP technicians and entry level techs on how to be efficient and effective. One of the few continuously top producing technicians.

Marshfield, Ma

Managed 7 technicians, both hourly and flat rate. Dispatched repair orders. Trained inexperienced technicians. Maintained shop, shop equipment, and ordered supplies. Directly worked with suppliers and service writers/manager. Dealt with customers directly when needed. Diagnostic work for problematic cars. Foreign and domestic cars. Business sold hence move to Herb Chambers BMW.

Weymouth, Ma

Managed 5 technicians, both hourly and flat rate. Maintained shop, equipment, and supplies. Designed and implemented a check-list for servicing/checking-in cars. Repair of foreign and domestic cars. Direct contact with service writers, manager, and customers. Diagnostic work for problematic cars.

Norwell, Ma

Master certified technician. Top producing tech in the shop 7 years running and was leading producers in the New England Region. Maintained good CSI and low comeback rate. Diagnostic work for problematic cars. Exclusively worked on BMWs. Responsible for helping beginning techs and STEP school students learn standard operating procedures. Team leader and responsible for dispatching work. ACT competition Master Level winner 2006.

Weymouth, Ma

General maintenance/upkeep of foreign and domestic cars. Electrical diagnostic work. Direct communication with service manager and customers. Business partners dissolved the business hence move to BMW of Norwell.

Cohasset, Ma

General maintenance/upkeep of foreign and domestic cars. Electrical diagnostic work. Direct communication with service manager and customers.

Associate'S Degree, Applied Sciences

High School