Robert Hillard Email and Phone Number

Income Maintenance Caseworker - Continuing Eligibility Unit• Conducted thorough telephone and face-to-face interviews with clients, gathered essential information, assisted in completing necessary forms, and verified eligibility criteria• Proficiently determined eligibility for programs such as Cash Assistance, SNAP, LIHEAP, and Medical Assistance, while consistently adhering to state and federal policies• Efficiently managed a caseload of over 1500 individuals and families receiving benefits, ensuring ongoing eligibility through the acquisition of verifications and timely issuance of dispositions• Produced comprehensive and accurate case narrative to document client household details, circumstances, verifications, forms, and benefits• Completed all required paperwork and data input, utilized advanced systems for processing and tracking benefits, and remained responsive to electronically-generated data hits for system reported, and client reported changes• Identified special client needs, engaged in discussions to address, and made appropriate referrals to relevant employment and training initiatives• Responded promptly and professionally to all incoming correspondence and telephone calls from clients and management, while keeping meticulous documentation of actions taken for accurate responses to inquiries Income Maintenance Caseworker - Appeals Unit• Skillfully assessed income, resources, and pertinent information to investigate overpayments and anonymous complaints• Advocated the state position before administrative law judges, defending the decision made by the County Assistance Office with a strong foundation in law and policies• Conducted manual calculations as needed to support case arguments, ensuring the agency’s actions were legally sound and justified• Proactively identified and resolved issues with undefendable notices, ensuring compliance with regulations and the fair treatment of client rights

Testing Analyst• Identified and reacted to complex issues and software ‘bugs’ and provided timely and effective resolution• Worked closely with Software Developers to perform QA Tests on software patches • Provide detailed feedback on current software release on the SDU to engineers to review• Complete tests and reviews for key departments on high priority itemsTraining Mentor• Aid in the development of new hires through direct feedback and instruction• Provide daily reports and updates on the progress of new hires to hiring managers• Instrumental in introducing the trainees to the culture and daily requirements of the position and company• Handled training groups ranging from 3 to 15 as well as conducted 1-on-1 training programsDevelopment Vehicle Operator • Operated developmental technology in a Self-Driving Uber (SDU) in various city interactions to test software releases• Monitor and diagnose health of key components of SDU, and provide accurate fixes• Ambassador of technology and brand through public events about the project • Picking up the public which provide a positive and safe experience• Handled high valued businesspeople ranging from current and potential investors, CEOs and corporate partners • Exhibited Self Driving Ubers to government officials from the Local, State, Federal and International levels

Assistant Director of Admissions • Developed and tested new student application to improve admissions process• Mentored new and veteran team members on ways to refine their skills• Filled in for managerial team/company meetings when manager was away• Graduated from Skills to Enhance Potential (S.T.E.P) Leadership training program• Analyzed daily reports of application, call, and tiering point data• Liaison of strategies as Student Success Coach of our team to help students stay in schoolAdmissions Representative• Advised and guided potential new students on school information • Educated continuing students with strategies to help maintain their success• Modified new and existing data into the CampusVue database• Led the floor in students recruited and persisted multiple quarters

• Transport patients to and from their rooms and tests in a safe, efficient and professional way.• Sterilize equipment for the safety of the patients• Collect specimens from units for the labs• Coached new and existing employees