Robert Hinds Email & Phone Number

Agoura Hills, Ca

• Managed and deployed various finance / accounting and operational projects that required system enhancements and process re-engineering that allowed PennyMac to become one of the top mortgage originators and servicers. • Provided daily production support as the SME for the loan origination system (Encompass), resolving business and technical issues, plus working with the vendor when needed.• Worked with Marketing and Operations on configuring TPO Connect and core Encompass systems to replace the existing loan correspondent acquisition system. Worked with Ellie Mae on new and existing TPO Connect functionality to support pricing, reporting, accounting and servicing system interfaces.• Created user interface prototypes and screen behavior along with use case test scenarios to enhance the transfer of knowledge between the business and technology.• Supported the document migration to Aklero for indexing, data extraction and XML transmission, document transmission in PDF with bookmarks, business rule to detect deficiencies and daily transmission monitoring. • Collaborated with senior executives and numerous departments to develop best technology policies and confirmed IT initiatives aligned with business goals.

Agoura Hills, Ca

• Deployed and supported various finance / accounting and operational system integration projects that allowed Bank of America to acquire Countrywide’s loan servicing portfolio.• Deployed and supported a custom wholesale loan purchasing application that interfaced to the company’s servicing and investor accounting applications along with various vendor applications.• Translated business requirements into system functional requirements using a variety of logic modeling techniques such as: pseudo-code, process flows, decision trees, etc.• Created user interface prototypes and screen behavior along with use case test scenarios to enhance the transfer of knowledge between the business and technology.• Researched and analyzed system production issues to provide solutions to system developers and business stakeholders for resolution.

Chatsworth, Ca

• Managed a team of Business Analysts that provided operational and system integration support for four acquisitions (i.e. PNC, Fleet, NAMC, Homesite Mortgage) in MSP (Alltel).• Managed various operational projects that required system enhancements and process re-engineering (Year-end reporting, new loan boarding data integrity, investor accounting, etc.) in MSP.• Analyzed system data, reviewed business and system processes and interviewed system users to identify and resolve system integration issues.• Worked with the business to migrate the credit file (documents and microfiche) data into the MSP document management module for all four acquisitions.

Moorpark, Ca

• Created functional and non-functional requirements for the international loan servicing system to support new and existing loan products offered in the United Kingdom.• Translated and documented complex business requirements to enable design, development and implementation of business technology solutions.

Thousand Oaks, Ca

• Managed a staff of 40 flood determination analysts and supervised the daily operations of the business, reporting directly to the business owners.• Managed a custom (FoxPro) document management system to track, edit and store flood certificates.

Simi Valley, Ca

• Managed a staff of 25 customer service analysts and supervised the daily operations the Home Equity and Home Improvement loan servicing process, reporting directly to the department EVP.

Master Of Business Administration - Mba, Information Technology

Bachelor Of Science - Bs, Business Administration, Management And Operations