Robert Hinds Email & Phone Number

Boston, Georgia, United States

As Warranty Recovery Manager, I spearhead the end-to-end management of warranty claims for John Deere, Stihl, SCAG, Rayco, and over 25 allied companies. My role involves mentoring newly onboarded warranty administrators, ensuring they transition smoothly and effectively within their first 90 days. I actively manage complex claims processes, addressing and resolving payment discrepancies, which significantly reduces unpaid warranty work orders and enhances operational cash flow. My strategic oversight of the rolling 90-day aged warranty list has resulted in a 25% reduction in outstanding claims, aligning with corporate financial objectives. Additionally, I focus on streamlining active claim processes, which has accelerated claim processing timelines by 20%, contributing to a more efficient and productive operation.

Thomasville, Georgia, United States

Experienced in managing claims resolution, providing clear and professional communication with customers, diagnosing and troubleshooting check engine lights, and driving service sales. Dedicated to delivering top-tier customer service by identifying needs, offering tailored solutions, and ensuring a seamless service experience.

Tallahassee, Florida, United States

In my role as a Customer Service Analyst II, I provide specialized assistance to Florida residents dealing with driver’s license issues, including revocations and suspensions. I expertly navigate multiple systems such as Orion, Expert, and CRS to address complex customer inquiries with accuracy and efficiency. My commitment to exceptional customer service has earned consistently positive reviews, while my ability to create precise work requests ensures timely and effective resolution of issues. Additionally, I maintain detailed activity logs, which enhance transparency and ensure accurate tracking of customer interactions, ultimately contributing to a 20% improvement in first-call resolution rates.

Tallahassee, Florida Area

During my tenure as Depot Training Specialist, I was responsible for training Route Sales Representatives (RSRs) and driving significant improvements in sales and customer service. I designed and delivered comprehensive training programs that resulted in a 30% increase in customer satisfaction and a 50% growth in sales volume. By conducting regular routes and providing hands-on coaching, I directly contributed to reducing service errors and enhancing overall operational efficiency. My ability to build strong customer relationships and leverage product knowledge led to a 25% increase in repeat business, further solidifying the depot’s market position.

Valdosta,Ga

-Managed Backroom Inventory-Organized damages to be picked up.-Merchandised Store-Built Displays-Actively assumed the role of ambassador for the company.-Educated customers about our product line.

Thomasville, Ga

-Inventory Management-Sales floor Management including stocking and zoning.

Hammond,La

-Mapped out my route. -Communicated effectively with customers.-Responded to call backs. -Performed Pest Control Inspections