Robert Hipp Email & Phone Number

Gsp

Atl

• Successfully initiated the implementation of new airline stations and their operations.• Hired at all levels of employment, including the training of new managers.• Consulted managers in their cities/stations for five different airlines and successfully increased performance to meet and exceed each company’s metrix.• Analyzed safety, financial, and on-time performance. • Effectively implemented innovative policies and procedures improving overall station performance.

Gsp

• Provided oversight and successfully coordinated the entire station operation, including ticketing, gate control, customer service, ramp/cabin service, vendor coordination, and administrative functions, to ensure safe, reliable, efficient, and effective operational and financial performance.• Accomplished partnerships with outside customers while providing exceptional delivery of distinctive customer service.• Recruited new employees to ensure appropriate staffing, promoted team-building initiatives, and performed coaching / mentoring activities to develop and motivate team members.• Communicated information in a clear and comprehensive manner.• Set, measured, and managed my performance and that of others and led team members in achieving/exceeding operational and financial objectives and goals.• Delegated responsibility and held others accountable for operational performance criteria, and assisted individuals with developing skills and becoming high performing contributors.• Ensured compliance with rules and standards of all relevant regulatory agencies and applicable laws.

• Championed a leadership team with oversight of the entire airline ramp operation.• Identified and resolved operational issues while developing long term strategies for a safe and successful work environment.• Project managed award-winning contracts for new business.• Strategically designed workflow providing maximum profitability on the monthly P&L.• Achieved, developed procedures, and prepared operational schedules for peak performance.• Facilitated communication between upper-level management and general personnel.• Interviewed new candidates for employment/mentored employees/executed terminations.

• Provided customer service for passengers desiring to travel and use United baggage / cargo service.• Maintained a positive relationship with all internal and external customers to ensure the success of the Airline.• Performed all aspects of ticketing and checking in of customers by operating a computerized point-of-sale system, boarding, baggage service and reservations. Performed transactions in a timely manner including over sales, delayed or canceled flights, and any issue revolving around lost / damaged luggage.• Completed paperwork and forms connected with work assignments pertaining to procedures and entered into company’s information system as required.