Robert Hipp Email & Phone Number

GSP

ATL

• Successfully initiated the implementation of new airline stations and their operations.
• Hired at all levels of employment, including the training of new managers.
• Consulted managers in their cities/stations for five different airlines and successfully increased performance to meet and exceed each company’s metrix.
• Analyzed safety, financial, and on-time performance.
• Effectively implemented innovative policies and procedures improving overall station performance.

GSP

• Provided oversight and successfully coordinated the entire station operation, including ticketing, gate control, customer service, ramp/cabin service, vendor coordination, and administrative functions, to ensure safe.
• Accomplished partnerships with outside customers while providing exceptional delivery of distinctive customer service.
• Recruited new employees to ensure appropriate staffing, promoted team-building initiatives, and performed coaching / mentoring activities to develop and motivate team members.
• Communicated information in a clear and comprehensive manner.
• Set, measured, and managed my performance and that of others and led team members in achieving/exceeding operational and financial objectives and goals.
• Delegated responsibility and held others accountable for operational performance criteria, and assisted individuals with developing skills and becoming high performing contributors.

• Championed a leadership team with oversight of the entire airline ramp operation.
• Identified and resolved operational issues while developing long term strategies for a safe and successful work environment.
• Project managed award-winning contracts for new business.
• Strategically designed workflow providing maximum profitability on the monthly P&L.
• Achieved, developed procedures, and prepared operational schedules for peak performance.
• Facilitated communication between upper-level management and general personnel.

• Provided customer service for passengers desiring to travel and use United baggage / cargo service.
• Maintained a positive relationship with all internal and external customers to ensure the success of the Airline.
• Performed all aspects of ticketing and checking in of customers by operating a computerized point-of-sale system, boarding, baggage service and reservations. Performed transactions in a timely manner including over.
• Completed paperwork and forms connected with work assignments pertaining to procedures and entered into company’s information system as required.