Trusted consultant and advisor for commercial and multi-family real estate acquisitions and dispositions.

Primary point of contact for enterprise SaaS customer accounts across North America and Europe for customer service, support escalation and mitigation, Professional Services engagements, contract renewals and upsells. Developed collaborative/strategic advisor relationship with customers to drive increased business value of solutions and services. - Managed a growing portfolio of 75 enterprise software customer accounts across North America and Europe. - Consistently achieved 130% of targets through effective client relationship management and strategic planning. - Recognized as “Customer Success Account Manager of the Year” and “MVP of North America” for outstanding performance.

BUY Market Leader & ITSM Program Manager / key point of contact for internal clients regarding engagements with Enterprise IT and external clients’ service-related issues. Fulfilled a critical role strengthening mutually beneficial relationships with global business units while directing the Global Problem Management team to improve flow and client delivery.★ Served as a trusted advisor and subject matter expert, providing data-driven insights, guidance and direction to leaders across Technology, BUY Client Service and BUY Delivery teams. ★ Worked with business leaders to develop analytics and insights that uncovered continuous improvement activities leveraging process re-engineering and automation projects that served as the foundation for $2.4MM in EBITDA growth.★ Overhauled Global Problem Management process and training program by placing a renewed emphasis on root cause analysis and connecting problems to incidents, changes and the client experience. Results included a 23% improvement in incident notification time, 18% reduction in problem resolution time, and a 16% reduction in client impacts.

Promoted with a mandate to address and resolve longstanding challenges compromising the performance of the Technology, Operations, and Client teams supporting Global Media products. Orchestrated and executed a broad and deep array of performance improvement projects across critical product lines leveraging DMAIC, DMADV, and digital process automation.★ Credited with improving the performance of the Technology, Operations, and Client teams supporting Media products using DMAIC, DMADV, and process automation.★ Directed a SWAT Team of subject matter experts that improved the First Time Right ratio by 38% and evolved to become the pilot Agile DevOps Product Team.★ Orchestrated a Business Intelligence/Analytics project that examined internal production data and incident data, leading to a 26% drop in SLA non-compliance events.★ Substantially improved the quality and delivery of Olympic Fast Nationals, achieving distinction for achieving 100% on-time delivery for the first time in the history of the company.★ Received the Nielsen Simply Excellent Gold award on three occasions, as well as a Nielsen Simply Excellent Silver award.

Responsible for leading a team of 18 employees and 27 offshore contractors accountable for the 24/7 production and delivery of Television Audience Measurement and Digital Ad Rating products for clients in the United States. ★ Recognized for leading a Lean Six Sigma project that resolved on-time delivery issues. Eliminated 87% of quality issues and improved EBITDA by $425K annually on a $6M product line.★ Reduced overtime expenses by 33% in one year by improving workflow and capacity planning. Resolved production issues to lower cycle time by 13% within two months.★ Received the Nielsen Simply Excellent Silver award on two occasions.

Recruited to lead re-marketing and marine service business units with full P&L responsibility of five million dollars.★ Designed strategy and led execution to grow new business unit which increased revenue by 46% in an otherwise down market and launched 3 new offices within 1 year.★ Built mutually beneficial relationships with vendors and institutional clients to achieve growth with minimal fixed costs.

Effectively managed and directed cross functional teams ranging from 6 to 20 consisting of marine biologists, machine operators, and general labor to conduct coastal construction and habitat restoration projects with full P&L responsibility of each project. Built and maintained relationships with public and private customers. ★ Developed and implemented an ERP system improving procurement, field deployment logistics and asset allocation. ★ Designed and built the Float Plan Tool leveraging nautical charts, weather and tidal data, and GPS devices - reduced operating costs by 18%. ★ Led the RFP process to successfully win business and complete projects across the Southeastern United States.

Recruited to drive expansion of private student housing company throughout the southeastern United States.★ Negotiated, drafted, and executed purchase and sale agreements totaling $81.4M to acquire 852 multifamily units and increase the portfolio by 12%.★ Standardized the acquisition pipeline process including project specific P&L proforma and projections.