Robert Hoadley Email & Phone Number

Greater Atlanta Area

• Lead Custom Service Project Manager. In this role I designed, implemented and project managed a number of large custom support projects and provided team leadership, training and mentoring to my peers.

Athens, Georgia Area

Managed the Language, Database and Graphics customer support team. In this role provided leadership, business management, coaching, scheduling and cost accounting for a team of 34 engineers that provided 2nd level Software and Application support to HP customers around the globe. Was also responsible for writing and delivering employee performance reviews.

Greater Grand Rapids, Michigan Area

• Spent five years working as an Escalation Engineer managing the action plans, customer relationships and providing in-depth technical support for both hardware and software escalations across the US.
• Provided comprehensive remote software support for several popular programming languages, 3 relational databases, 2d and 3d graphics Advanced Programming Interfaces (APIs) on multiple operating systems
• Provided on-site software and hardware support for strategic customers in the Seattle area.

Greater Atlanta Area

• Provided world wide support of 2d and 3d graphics products as well as programming support. This support included customer application debugging, the identification and reproduction of reported product defects as well.

Associate Of Science - As, Computer Science, 4.0

Activities and Societies: Was awarded several math student of the quarter awards. Dean's ListLearned language and programming and program.

Bachelor Of Arts In Electronic Engineering Technology, Electrical And Electronics Engineering, 3.2

Activities and Societies: Dean's List