In my current role at United Healthcare, I specialize in delivering critical business analysis and strategic insights. My responsibilities include presenting operational and business analyses for review and planning, and supporting systematic reporting processes to ensure timely delivery of varied reports to management. I excel in troubleshooting data integrity issues, ensuring data completeness to meet business goals and trends. As a key liaison on cross-functional projects, I represent the directives of senior leadership, supporting both short and long-term operational and strategic business activities through rigorous analysis. I develop and implement recommended business solutions after thorough research and analysis of data and business processes. My expertise also extends to project planning and execution, where I oversee all aspects of assigned projects within a robust project management framework. Additionally, I identify and recommend opportunities for improved performance based on business needs and observable trends.

As the COO of Alcyon Global, a catalyst for innovation and technological advancement, my role is integral in driving the company's strategic vision and implementing state-of-the-art solutions. Alcyon excels in diverse sectors, from cybersecurity and medical technology to defense and national security, offering advanced risk assessments, innovative biomedical engineering, and integrated solutions in intelligence and cyber warfare. In Texas, we specialize in unique construction and technology solutions, serving municipalities and government entities. Upholding our status as a Service-Disabled Veteran-Owned Small Business, I'm committed to fostering collaborative growth, strategic alliances, and empowering communities with technology. We're dedicated to creating a brighter, safer, interconnected future, redefining possibilities in the tech landscape.

Led a comprehensive array of initiatives that significantly elevated the technical support services. My tenure was characterized by the successful orchestration of strategic vendor Quarterly Business Reviews and the implementation of a TL9000 compliant Quality Management System, enhancing operational efficiency. I played a pivotal role in driving project planning and execution, ensuring milestones were consistently met with an emphasis on quality and profitability. Leading the development of an Integrated Project Management database, I ensured projects were delivered on time and within budget. I actively monitored and improved Sales KPIs, leading to notable growth in client retention and market penetration. My efforts in managing and expanding key accounts resulted in a substantial increase in high-value product sales and expansion of business into emerging markets. This period was defined by my commitment to strong cross-functional collaboration, innovative solutions, and a relentless drive to deliver excellence in client service and operational performance.

Managed Care Operations and Performance for North America which included Software Services, Hardware Services, Advanced Services, and Emergency Management. Supported leadership on planning and execution around all administrative, financial and operational activities, and served as the point of contact between top management and other stakeholders. Also, provided oversight and guidance to projects of high importance and was responsible for tracking and timely communication of operational performance around all aspects of the organization. Provided exceptional leadership and effective management in all areas of financial management, operations, risk and compliance, administration, human resources, and communication.

Spearheaded the Incident Resolution Process. Coordinated with various internal and external entities to ensure fast and efficient resolution of Critical and Emergency Incidents, provided appropriate client and/or customer communications and made appropriate escalations to ensure SLAs were met.

As the Cyber Security Manager for the USAF, I led a dedicated team of 15 cybersecurity professionals in developing and implementing comprehensive cybersecurity strategies. This leadership resulted in a 35% reduction in security incidents. I spearheaded the creation and execution of an organization-wide cybersecurity policy, aligning it with industry best practices and regulatory requirements. Conducting regular threat assessments and risk analyses, I identified potential vulnerabilities and implemented proactive strategies to mitigate risks. I oversaw the deployment of advanced security technologies, significantly enhancing our overall security posture. Additionally, I negotiated contracts with security vendors, achieving a 17% cost reduction while enhancing service quality.

During my tenure as an F-15 Avionics Engineer at Eglin Air Force Base, I specialized in identifying and isolating malfunctions in the integrated avionics systems of F-15 aircraft. My role involved operating and analyzing these complex systems to assess their operational condition. I expertly interpreted equipment operation to isolate issues in critical systems like attack control, flight control, and navigation. Utilizing my skills in tracing data flow and reading wiring diagrams, I conducted extensive troubleshooting using built-in test functions, electronic measuring equipment, and various tools. I was responsible for monitoring system performance, detecting malfunctions, and executing precise removals, installations, and alignments of avionics systems. Additionally, I performed operational checks on externally mounted equipment, bore sighted systems, and carried out essential maintenance and modifications.