As lead sales team manager, educated salesforce in creating a balanced scorecard approach to ensure overall customer satisfaction—necessitating greater interaction between company and customer. Once set up, this included monitoring field performance issues, on-time delivery, and internal and external review. Accomplishments in this role included:• Completed education of lead sales team in 60 days and established guidelines for customer reporting.• Of largest customers, 8 embraced approach and set up additional items to help tune scorecard effectiveness.• Using scorecard approach, expanded account penetration increasing product and services revenue

As Director of Quality, challenged to implement a newly released API Q1 Quality System in a company recently transitioned from private entity to corporation. Process included auditing all policies, procedures, and work instructions, adhering to API Q1 TS-29000 for all departments at company

Roles encompassed / Regional Service Manager/ Rental Manager/ Global Account MangerAs Global Account Manager of 2 major accounts with suffering sales and customer satisfaction, position encompassed task of developing strategies to revitalize relationships. Responsible for account plan of $31M as part of company plan of $376M and operating profit of 13.1%