Robert Holler

Robert Holler Email and Phone Number

Director, Remote Services and Support @ Dell EMC
round rock, texas, united states
Robert Holler's Location
Greater Minneapolis-St. Paul Area, United States
Robert Holler's Contact Details

Robert Holler work email

Robert Holler personal email

n/a
About Robert Holler

Customer Focused Technology leader that is results driven with an outstanding track record of customer satisfaction. Demonstrated expertise in planning and implementing effective service strategies, analyzing and improving critical processes, and motivating teams to exceed performance goals.Effectively communicates at all level, executive management, staff and customers.

Robert Holler's Current Company Details
Dell EMC

Dell Emc

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Director, Remote Services and Support
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Robert Holler Work Experience Details
  • Dell Emc
    Director, Technical Support And Services
    Dell Emc Sep 2012 - Present
    Greater Minneapolis-St. Paul Area
    Lead a team of a 135 managers and engineers focused on exceeding customer expectationsDirectly engaged with the management staff to ensure the tools and systems we utilize are driving efficiencies into our businessInvolved directly with DELL/EMC Account teams and Channel partners to ensure they have an environment they can sell into and that our customers needs are met
    View
  • Brocade
    Sr Manager, Technical Support
    Brocade Feb 2007 - Sep 2012
    Greater Minneapolis-St. Paul Area
    Provided direction and services for multiple support center locations in a 24x7 technical support environment (San Jose, MN, Denver, UK, indirectly Chennai)Designed management processes and procedures delivering superior business results which increased revenue, reduced costs, and increased service level by 35%Assisted in the implementation of a support team in Chennai, India which lead to the start of a 'follow the sun' support model program
    View
  • Mcdata Corporation
    Director, Technical Support Services
    Mcdata Corporation Feb 2005 - Feb 2007
    Greater Minneapolis-St. Paul Area
    Directed and managed the daily operations of the SAN technical support organizationProvided world class in depth product support to customers via phone, email, searchable knowledge base, and onsite customer visitsAccountable for all support expenditures and meeting monthly/quarterly/annual service goals
    View
  • Computer Network Technology
    Director, Technical Support
    Computer Network Technology Feb 1993 - Feb 2005
    Greater Minneapolis-St. Paul Area
    Built cross-functional relationships across support, account teams, and engineering Established employee training programs which pushed cusotmer satisfaction over 95%Integrated operations of a newly-acquired company, completing project on time and within budgetKey role in the implementation of VoIP telephony system including CTI/IVR. Resulted in a 35% improved response time to customers
    View

Robert Holler Skills

Customer Relationship Management Change Management Technology Implementation Management Development Cross Functional Team Leadership

Robert Holler Education Details

Frequently Asked Questions about Robert Holler

What company does Robert Holler work for?

Robert Holler works for Dell Emc

What is Robert Holler's role at the current company?

Robert Holler's current role is Director, Remote Services and Support.

What is Robert Holler's email address?

Robert Holler's email address is ro****@****ell.com

What schools did Robert Holler attend?

Robert Holler attended South Central College, Mankato Mn, Bemidji State University.

What skills is Robert Holler known for?

Robert Holler has skills like Customer Relationship Management, Change Management, Technology Implementation, Management Development, Cross Functional Team Leadership.

Who are Robert Holler's colleagues?

Robert Holler's colleagues are Su-Jen Grace Y., Daoan Liu, Scott Devita, Noriko Hara, Martin Kokska, Noah Aloysius, Deepali Verneya.

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