• Maintaining excellent standards as per company guidelines on the sales floor and back of house operations. Supporting the store manager, managing a staff of 27 with a turnover of £3.2M. • Store is sometimes a training store for managers within the South West region. Recruiting high caliber of staff which has led to recent 98.4% results in Mystery Shop results from the current 60% average. • I have progressed a number of internal staff into management roles, aiding succession planning… Show more • Maintaining excellent standards as per company guidelines on the sales floor and back of house operations. Supporting the store manager, managing a staff of 27 with a turnover of £3.2M. • Store is sometimes a training store for managers within the South West region. Recruiting high caliber of staff which has led to recent 98.4% results in Mystery Shop results from the current 60% average. • I have progressed a number of internal staff into management roles, aiding succession planning within the region through investing time and resources to develop these key members of staff. • Exceeding all KPI targets including: sales vs. previous year, mystery shop, store order, gift card, managing payroll, controlling costs and reducing stock loss. • Implement new store layouts ahead of other regional stores and host area meetings for store managers to implement in their respective stores. Show less