Robert Holmquist Email & Phone Number

Carol Stream, Illinois, United States

As an Assistant Store Manager with ALDI, I help to manage all levels of store production, associate engagement and customer service relations. I play an integral part in associate training, ensuring our employees are operating both effectively and efficiently. Order management, positive relations between our vendors, and management of administrative content are also responsibilities that fall under my daily umbrella of management duties.Tasks/Duties:- Direct leader of our team-… Show more As an Assistant Store Manager with ALDI, I help to manage all levels of store production, associate engagement and customer service relations. I play an integral part in associate training, ensuring our employees are operating both effectively and efficiently. Order management, positive relations between our vendors, and management of administrative content are also responsibilities that fall under my daily umbrella of management duties.Tasks/Duties:- Direct leader of our team- Proper delegation of daily tasks- Maintaining customer service standards and constantly implementing new ideas to ensure the highest quality of customer service- Direct involvement with inventory management, truckload management, and merchandising standards- Implementation of ALDI standards and ensuring these standards are met through proper training techniques- Total management of the full retail process; from early morning stocking and maintenance, to closing the store in the evening- Working with picklists and delivery companies/vendors to facilitate proper inventory standards and develop lasting relationships with our suppliers and vendors- Owning the ALDI Finds experience for our customers and teaching our associates the importance of proper merchandising standards to influence sales for this key sub-sector of the businessProfessional References:Frank Coconato III (Store Manager 440-Store 76, Carol Stream, IL)Phone - (630)-965-4463Suzanne Marovec (Executive Manager at ALDI USA)Phone - (331)-205-2774 Show less

West Chicago, Illinois, United States

As a Delivery Station Liaison, I am a representative as the face of Amazon. I represented the first point of contact for our customers. My responsibilities were to deliver branded excellence through my primary form of communication, phone calls, and my secondary form of communication, email. I also worked to develop delivery successes throughout the Chicagoland and broader regions through investigation into delivery issues, mapping and location service errors, and one-on-one customer service… Show more As a Delivery Station Liaison, I am a representative as the face of Amazon. I represented the first point of contact for our customers. My responsibilities were to deliver branded excellence through my primary form of communication, phone calls, and my secondary form of communication, email. I also worked to develop delivery successes throughout the Chicagoland and broader regions through investigation into delivery issues, mapping and location service errors, and one-on-one customer service interactions. My customer satisfaction feedback from Amazon customers showcased my ability to solve issues under pressure, deliver upon my promises, and the ability to assist others in time of need. Tasks/Duties:- Cold calls to hundreds of customers on a daily basis- Maintaining and navigating sensitive customer information and data- Working with mapping systems and navigation pins to better locate our customers- Working with vendors and outside delivery companies to better increase the overall Amazon experience for our customers- Administration duties that include working within different aspects of Microsoft Office and other Amazon-based programs- Working as a Team Lead to better train new associates to adapt to tougher phone calls and meeting the proper customer interaction standardsIn terms of performance value, I have accomplished the following in my time within the position:- Maintain an average of 95% or higher in terms of executing phone calls and outreach to customers and customer concerns (goal is 80% or higher). - Week-over-week averages that show a 100% success rate in getting escalated/needed packages delivered during the same day I interacted with the customer.- Cited as a team leader on numerous occasions, helping to investigate problems for co-workers across many different categories- Customers rated my service at 90% satisfaction or better. Show less

Wheaton, Illinois

As a former Assistant Store Manager at Kohl's, I was the face of the company. I was the resource that associates came to when it came to problem solving, resolving internal/external issues, developing work expectations and goals, and the development of team standards. My primary area of focus was in Merchandising and Operations. As the Merchandising Manager, you are responsible for keeping the format of the brand and the look of the store. Meeting expectations in sales goals, credit goals… Show more As a former Assistant Store Manager at Kohl's, I was the face of the company. I was the resource that associates came to when it came to problem solving, resolving internal/external issues, developing work expectations and goals, and the development of team standards. My primary area of focus was in Merchandising and Operations. As the Merchandising Manager, you are responsible for keeping the format of the brand and the look of the store. Meeting expectations in sales goals, credit goals, and team development are just three of the areas I procured and partnered with to ensure success. I successfully helped to launch the Amazon Returns process within my store, taking ownership for the process from beginning to end. I also helped to train within a store that was the number one contributor in terms of sales volume across the entire company (Green Bay West Kohl's). During my time in position at the Manitowoc Kohl's, I helped the store go from a store that was ranked in the bottom 20% of the company to a top 20% store in the company. I also was an instrumental piece in the hiring process, recruiting potential candidates and interviewing candidates for internal advancement or joining the Kohl's team. Tasks/Duties: • Leadership position headlining both the Shoe department and the Home department • Leadership in guiding and delegating duties among a team of 80+ individuals • Sales supervisor with background in customer service, leading a team, and operating through the logistics of the company • Customer service representative • Training others in terms of operational effectiveness and molding them into the proper system • Maintaining general functions of a store • Training and interviewing potential candidates • Background in shipping, handling and processing store freight Contact: Keith Griffin (815)-751-6119 Jacob Johnson (815)-748-3600 Tracey Lynch & Ryan Kreutziger (815)-748-3600 Dean Mehlberg (920)-499-0692 Show less

Manitowoc, Wisconsin

As an Assistant Manager at Kohl’s I represented the face of the company. I was the main resource that associates could go to when it came to problem solving, resolving internal/external issues, and developing work expectations, goals, and teamwork. My primary area of focus was director of Merchandising and Operations for the stores I lead. I was responsible for brand representation through many different merchandising projects and sets. I met or exceeded the company set expectations for Credit… Show more As an Assistant Manager at Kohl’s I represented the face of the company. I was the main resource that associates could go to when it came to problem solving, resolving internal/external issues, and developing work expectations, goals, and teamwork. My primary area of focus was director of Merchandising and Operations for the stores I lead. I was responsible for brand representation through many different merchandising projects and sets. I met or exceeded the company set expectations for Credit Card applications, sales goals, and team development standards. I helped launch the Amazon return process when the company announced rollout, introducing our associates to the proper ways to store, process, and approve Amazon returns. I trained for my position at the number one store in terms of total gross sales across the company (Green Bay West in Green Bay, WI). During my time at the Manitowoc Kohl’s in Manitowoc, Wisconsin, I helped the store rise from the bottom 20% in the company in total store metrics to the top 20% across the company in total store metrics.Tasks/Duties:- Primary source for interviewing and onboarding new associates and potential candidates- Helping 4 other internal employees promote from full-time associate to Assistant Store Managers or Full-time - Lead positions-Sales supervision with background in customer service, leading teams (anywhere from 10-40 associates), and logistical operations- Maintaining all the general functions of a store- Background and development into the shipping and handling of online orders, incoming freight, and Amazon returns- Launching and developing new company initiatives and helping others understand these initiatives so that they can do the same Show less

Green Bay, Wisconsin

Dekalb, Illinois

Plano, Illinois

Tasks/Duties • Working quickly and efficiently • Part placement to ensure proper building and formatting • Attention to detail • Team environment, fostering the idea of working together to accomplish and set goals • Working with speed for complex tasks to ensure timely completion

La Crosse, Wisconsin

Tasks/Duties • Attention to detail • Working efficiently and effectively within given time constraints • Ability to problem solve and work to fix equipment and prepare building for operation each night • Ability to handle a physical working environment

Onalaska, Wisconsin

Tasks/Duties • Inventory preparation and management • Freight processing • Customer service representative • Floor sales • In-person demonstrations • Truck loading and off-loading

Fort Leonard Wood, Missouri

Duties/Tasks • Ability to work as member of a team • Operational readiness • Learning how to act accordingly, no matter the situation • Principles of life lessons and how to work with little to no direction • Problem solving

La Crosse, Wisconsin

Chaseburg, Wisconsin

Duties/Tasks • Kitchen preparation • Meal preparation • Working as a member of a team

La Crosse, Wisconsin

Duties/Tasks • Working as a member of a team • Opening store for next day operation • Customer service • Leading others in duties of food preparation, truck unloading, inventory stocking, and opening/closing operations

Bachelor Of Science - Bs, Psychology, Graduate

Completed my second two years of education at Northern Illinois University, receiving a Bachelor's of Science in Psychology upon my.

Bachelor Of Science - Bs, Psychology, Transfer

Completed the first two years of my degree program at the University of Wisconsin- La Crosse.