Service Desk Supervisor
Current
Dec 2022 - Present
AeroLeads people directory · profile
Robert Hook Email & Phone Number
Service Desk Manager
at
WaterOne
1 work email found
@constellationwest.com
3 phones found area 847 and 703
LinkedIn matched
4 data sources
Profile completeness 100%
Who is Robert Hook? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Robert Hook is listed as Service Desk Manager at WaterOne, based in Kansas City, Missouri, United States. AeroLeads shows a work email signal at constellationwest.com, phone signal with area code 847, 703, and a matched LinkedIn profile for Robert Hook.
Robert Hook previously worked as Service Desk Supervisor at Waterone and Help Desk Manager at Comptech Computer Technologies. Robert Hook holds Bachelor Of Arts, Psychology from University Of Missouri-Columbia.
Company email context
Email format at WaterOne
This section adds company-level context without repeating Robert Hook's masked contact details.
{first_initial}{last}@constellationwest.com
86% confidence
AeroLeads found 1 current-domain work email signal for Robert Hook. Compare company email patterns before reaching out.
Profile bio
About Robert Hook
Robert Hook is a Service Desk Manager at WaterOne. He possess expertise in project management, management, software documentation, testing, business process and 2 more skills. Colleagues describe him as "Robert was a key contributor to the team and was someone who could be counted on to get the job done no matter how difficult the task." and "To Whom It May Concern: It is my pleasure to write a formal letter of recommendation for Robert Hook. As the IT Support Services Site Manager I have managed Robert on multiple contracts for over two years. Robert joined our organization as a Project Manager overseeing our Records Center function. Robert performed admirably improving both performance and customer perceptions in a very short time. Robert was promoted to the IT Support Services function in less than a year because of his demonstrated management skills and experience. Robert portrays great dedication and enthusiasm in his work. He is dependable and can be counted on to make good decisions. His position within IT Support Services was created as an attempt to promote and retain his skills within the team, but unfortunately our function has been awarded to a different company. He is already missed and I highly recommend him to any future employer. I believe Robert possesses the skills, experience, and attitude to succeed in any job he chooses to pursue. Sincerely, Jason M Boyer"
Listed skills include Project Management, Management, Software Documentation, Testing, and 3 others.
Current workplace
Robert Hook's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles · 26 years
Robert Hook work experience
A career timeline built from the work history available for this profile.
Help Desk Manager
o Manage six desktop support technicians, one Linux admin, and one developer/Oracle DBA o Provide IT support services to 580 users and 760 devices via in-person, phone, and chat contact o Delegate assignments, provide training, handle escalation calls and tickets, ensure SLAs are meto Develop knowledge base, create SOPs and “how to” documents, implement.
Apr 2022 - Nov 2022
Desktop Support
Aug 2020 - Mar 2022
System Administrator
Created, administered and maintained Regional Active Directory accounts.Patched and upgraded agency servers when required.Performed backup and recovery of all regional data on the LAN.Deployed software to users via BigFix, and created and edited scripts within BigFix for deployment. Managed projects for mass monitor deployment, mass laptop replacement, and.
Oct 2014 - Aug 2020
Desktop Support
Jun 2013 - Oct 2014
Technical Resource Manager
Job Description: Provide project management and support services to CSSS.net IT Services contract at Region VII of the U.S. Environmental Protection Agency and eighteen onsite CSSS.net employees. Scope projects and special requests as needed, estimating time, material, resources, and costs. Develop project plan, assign resources, adjust processes and.
Apr 2010 - Jun 2012
Project Manager
Avatar Inc., It Support Services
Job Description: Provide project management and support services to Avatar contracts (IT Services and Call Center) at Region VII of the U.S. Environmental Protection Agency. EPA Region VII IT Services Contract, April 2009 – April 2010. Same duties as listed above with CSSS.net EPA Region VII Call Center Contract, November 2008 – April 2010. Managed and.
Oct 2007 - Apr 2010
Project Supervisor
Job Description: Managed and controlled projects for the district, both on-site and off-site, in the most cost-effective and customer-satisfying manner by leading and coaching a high performance team and complying with federal, state, and Iron Mountain regulations. Worked with sales and account management to develop project opportunities and customer.
2007 - 2007
Customer Service Supervisor
Job Description: Managed Customer Service and Data Entry departments for the Kansas City district of the nation’s top information and records management company. Responsible for all aspects of order entry, customer feedback, order confirmation, and customer response, including updates, status inquiries, and account inquiries Ensured prompt and accurate.
2004 - 2007
~3 yrs
Customer Service Manager
Job Description: Managed 24 employees, including three supervisors, in a call center providing customer service and collections for retail automobile loans. Responsible for 106,000 active loans and for maintaining a loss goal of $26 million Assessed customer needs and determined solutions that created maximum benefit to the customer and the company..
2000 - 2003
~3 yrs
1 education record
Robert Hook education
-
University Of Missouri-Columbia
FAQ
Frequently asked questions about Robert Hook
Quick answers generated from the profile data available on this page.
What company does Robert Hook work for?
Robert Hook works for WaterOne.
What is Robert Hook's role at WaterOne?
Robert Hook is listed as Service Desk Manager at WaterOne.
What is Robert Hook's email address?
AeroLeads has found 1 work email signal at @constellationwest.com for Robert Hook at WaterOne.
What is Robert Hook's phone number?
AeroLeads has found 3 phone signal(s) with area code 847, 703 for Robert Hook at WaterOne.
Where is Robert Hook based?
Robert Hook is based in Kansas City, Missouri, United States while working with WaterOne.
What companies has Robert Hook worked for?
Robert Hook has worked for Waterone, Comptech Computer Technologies, Veracity Consulting, Inc., Constellation West, and Avatar Inc., It Support Services.
How can I contact Robert Hook?
You can use AeroLeads to view verified contact signals for Robert Hook at WaterOne, including work email, phone, and LinkedIn data when available.
What schools did Robert Hook attend?
Robert Hook holds Bachelor Of Arts, Psychology from University Of Missouri-Columbia.
What skills is Robert Hook known for?
Robert Hook is listed with skills including Project Management, Management, Software Documentation, Testing, Business Process, Account Management, and Call Centers.
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