Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Proficient with CRM (Sales Pad)• Maintain financial accounts by processing customer adjustments• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Prepare product or service reports by collecting and analyzing customer information• Contribute to team effort by accomplishing related results as needed• Manage incoming calls & emails• Generate sales leads• Identify and assess customers' needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Go the extra mile to engage customers• Resolve customer challenges via phone, email, mail or social media• Greet customers warmly and ascertain problem or reason for calling• Assist with placement of orders, refunds, or exchanges• Take pertinent information such as addresses and phone numbers• Place or cancel orders• Answer questions about warranties or terms of sale• Sell products and services• Utilize computer technology to handle high call volumes• Compile reports on overall customer satisfaction• Resolve customer complaints via phone, email, mail or social media E-Commerce support

• Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Knowledge on utilizing SAP daily• Proficient with CRM (Sales Force)• Maintain financial accounts by processing customer adjustments• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Prepare product or service reports by collecting and analyzing customer information• Contribute to team effort by accomplishing related results as needed• Manage large amounts of incoming calls• Generate sales leads• Identify and assess customers' needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Go the extra mile to engage customers• Resolve customer complaints via phone, email, mail or social media• Greet customers warmly and ascertain problem or reason for calling• Assist with placement of orders, refunds, or exchanges• Take payment information and other pertinent information such as addresses and phone numbers• Place or cancel orders• Answer questions about warranties or terms of sale• Sell products and services• Utilize computer technology to handle high call volumes• Compile reports on overall customer satisfaction• Resolve customer complaints via phone, email, mail or social media Project Management on local DAS projects

• Accountable for increasing account base, through creative selling process for Low Voltage - Security (Hanwha, Acti, Panasonic, HIK, Axis), Fire (EST/Kidde, Silent Knight), Nurse Call (Jeron), Life Safety (CareHawk/Dukan) and Access Control Systems (S2) Accountable for all Branch Operations (Administrative, Service, Operations and Sales)• Consult & Design End to End solutions for prospective clients and business's• Manage Client accounts through updates, high quality assurance programs, and ongoing daily activities• Ongoing communication between all team members and departments to ensure projects and scopes of work are executed implemented and completed• Promote and network locally & through social media avenues to increase exposure and brand recognition• Concentrated focus in the areas of Hospitality, Education, Property Management, Assisted Living & Engineering/Construction • Forecast and Budget for Monthly, Quarterly and Annual department goals• Creating Business plans for Sales, Service and Operations Department • Increase market share through networking, prospecting and partnerships• Security and Loss Prevention services (Security IP/Analog Camera Systems)• Maintaining BASA/FASA Certification (AAF)• Paxton Certified (Access Control)• Accountable for Branch P&L • Maintaining Staffing Levels – Management, Administrative, Technical & Sales• Internal & Vehicle Inventory Control • Oversee Procurement Procedures • Scheduling for Operations• Quality Assurance with New & Existing Accounts• Accountable for Branch Collections• Relationship Business Development with Electrical & General Contractors• Training Sales Business Development to all New Sales Team members• Increasing service revenue (Reoccurring and New)• Validating all agreements for terms and gross profit margins• Creating Marketing Campaigns through email and social media• Present to Executive team and Company Branch Managers at monthly regional meeting

• Accountable for increasing account base, through creative selling process for Security, Fire and Access Control Systems• Consult & Design End to End solutions for prospective clients and business's• Manage Client accounts through updates, high quality assurance programs, and ongoing daily activities• Ongoing communication between all team members and departments to ensure projects and scopes of work are executed implemented and completed• Promote and network locally & through social media avenues to increase exposure and brand recognition• Concentrated focus in the areas of Hospitality, Education, Property Management, Assisted Living & Engineering/Construction • Forecast and Budget for Quarterly and Annual Sales goals• Creating Business plans for Sales Department • Increase market share through networking, prospecting and partnerships• Security and Loss Prevention services (Security IP/Analog Camera Systems)• Promote marketing programs while working closely with Vendor Campaigns• BASA/FASA Certified• Paxton Certified (Access Control)• Review Department P&L and control costs• Staffing – Technical & Sales• Inventory Control • Procurement Procedures • Scheduling for Operations• Quality Assurance with New & Existing Accounts• Implement and create department SOP• Provide Wireless Solutions (Ruckus)• Provide Website updates with Design team• Fleetmatics tracking and vehicle updates

Accountable for executing strategic selling process's for hardware, software and servicesComprehension of client account, customer needs, purchasing cycles and quality assuranceMeet and exceed annual revenue goals through sales objectives, orders and billing activitiesManage Client accounts through updates, high quality assurance programs, and ongoing daily activitiesOngoing communication between all team members and departments to ensure all projects and scopes of work are executed implemented and completedMentor, train and lead all new hires in the marketPromote and network with local professionals to increase exposureAttend trade shows, marketing events and local organizationsConcentrated focus in the areas of Hospitality, Education, Medical and Non-Profit Increase vertical markets in Florida territory through networks, prospecting and partnershipsProvide MSP options to business'sSecurity and Loss Prevention services (Security IP/Analog Camera Systems)Access Control Solutions VOIP Telecom TechnologyWireless Solutions

Part Time Sales LeaderSales, Visual Merchandizing, Register (POS), InventoryTraining of new team membersCreating Customer Loyalty through great customer experience, service, product knowledge and always with a smile

• Accountable for commercial partnerships with dedicated focus in the Mt Dora, Apopka territory and surrounding regions• Successfully promote the Ricoh product line by presenting complete business analysis to companies on business showcasing business technology solutions to increase office efficiencies, compliancy and improve companies overall process’s• Continue strong ongoing relationships with existing customer base while building lasting relationships with potential new businesses• Concentrated efforts with internal departments, teams in a concentrated effort to increase overall branch performance through creative business technology, exceptional customer service, increasing business clientele and target marketing to regional territories• Locating & creating opportunities in total Business Technology Solutions through Software Applications, Digital Technology and IT Services• Design and implement Business Technology work-flow Solutions through NSI, E-copy, Fonality, Global scan, Fortis, Document Mall and other applications

Accountable for the Northern Orlando Market New Accounts Creating opportunites within existing customer accounts.Generating profitable long term partnerships through realtionship selling Provide continued customer care and servicesSeperating our products and services through value added sales techniquesAbility to demostrate high end office products and software applications and solutionsWork within a team enviornment while acheiving personal and comapny goals

• Accountable for commercial partnerships with concentrated focus with Major Accounts in the Orlando and surrounding regions• Successfully promote the Canon product line by presenting business analysis to large companies on business solutions and document management to increase office efficiencies and improve the business overall bottom line• Continue strong ongoing relationships with existing customer base while building lasting relationships with potential new businesses• Work with different departments in a concentrated effort to increase overall branch performance through creative business solutions, exceptional customer service, increasing business clientele and target marketing to regional territories

• Built commercial partnerships with concentrated focus in the growing business community of Brevard County, Florida• Promoted the Canon/Konica Minolta product line by presenting to companies on business products and solutions to increase office efficiencies and improve companies overall bottom line• Maintained relationships with ongoing customer base while building lasting relationships with potential new businesses• Partnered with Branch Manager to increase overall branch performance through exceptional customer service, increasing business clientele and target marketing to regional territories

Executed a life-long dream of co-founding, launching and operating a successful business based on a personal passion in a challenging and competitive environmentSet sales targets and achieved consistent sales growth during each period of the company’s first year of operation, achieving monthly sales in excess of $50,000Responsible for the day-to-day operation, establishing and maintaining an exceptionally high standard of customer service and revenue growthPrimarily responsible for acquiring and maintaining all licenses required for legal operation including all licensing & permits icluding importers license, business license, RTDA membership, etc.Hired, trained and managed entire service oriented staff from the ground up, including managers, servers and bartendersParticipated in the design and launch of HighlandCigar.Com, the company’s web site and primary marketing and information tool for new customersAssisted in establishing a successful new hybrid-style business model, functioning as a high-end retail store during daytime hours and a world-class lounge during evening hours

Learned and implemented advanced selling techniques leading to successful sales of technically complex, premium automobiles to a highly sophisticated customer groupAccountable for new car sales and deliveries, inventory of vehicles, customer service, administrative customer relations, creative marketing and knowledge of The Ultimate Driving Machines"

Accountable for daily sales management responsibilities including staffing, P&L reports, sales training, customer orientation, schedules, and relationship building between departmentsTransformed the sales team from low to high performing while implementing company policies and procedures to generate increased productivity and sales results

Earned numerous awards for top sales and exceptional customer service in the greater Baltimore metropolitan areaResponsible for training of product presentation and sales generation for home security systems. Increased sales volume and customer base through advanced selling, direct marketing and telemarketing activities

Shoe Department sales leader

Computer Oven Operations in the Pretzel Snack Food Industry

Retail Sales Management