End-to-End management of the supply chain for cross-European insurance programs- Acquisition and management of suppliers and partners across Europe- Conception and implementation of insurance programs in different markets- Cross-European Business Development- Optimization of turn-around-times and program costs- Performance / process analyses & tracking- Responsible for insurance program accounting- Quality Management- Conception and implementation of processes & policies / organizational planning- Supervision of the mobile device procurement and stock management- Berlin Office Lead (20 FTE)- HR / Recruitment / Payroll Management- Training and supervision of team members- Company Accounting, Forecasting & Budgeting

Optimization of partner strcutures and claim fulfilment processes for a better customer experience- Acquisition and management of suppliers and partners across Europe- Conception and implementation of insurance programs in different markets- Market & competition research for various segment & markets- Optimization of turn-around-times and program costs- Performance / process analyses & tracking- Reporting of KPIs to CEO, partners and clients- Insurance program accounting- Quality Management- Conception and implementation of processes & policies / organizational planning- Training of B2B partners to increase the sales- Management of the IT partner to optimize processes- Supervision of the mobile device procurement and stock management- Optimization of the warranty management- Berlin Office Lead (3.5 FTE)- Office Management- HR / Recruitment / Payroll Management- Training and supervision of team members- Company Accounting, Forecasting & Budgeting

Management of partners and claim fulfilment processes for a fast claim resolution- Optimization of turn-around-times and program costs- Performance / process analyses & tracking- Reporting of KPIs to CEO, partners and clients- Insurance program accounting- Market & competition research for various segment & markets- Mobile device procurement and stock management- Warranty Management- Establishment of our Berlin office from scratch- Berlin Office Lead (2.5 FTE)- Training and supervision of team members- Company Accounting

International promotion of the economic growth core Frankfurt (Oder) / Słubice- Support within the German-Polish settlement network- Part of the City Marketing team developing and implementing a German-Polish city brand (Frankfurt (Oder) – Słubice / Ohne Grenzen – bez granic)- Project assistance for “Transport & Logistics” (int. rail freight & intermodal transport)- International market research & company recherche- Participation and support at national and international trade fairs and events- Organization of marketing events- Conception of marketing material in three languages (German / Polish / English)- B2B customer acquisition

- functional inspection and refurbishment of mobile devices- categorization of refurbished mobile devices- spare part stock planning

- Conception and and implementation of a business development campaign- Responsibility for the affiliate partnership program- Acquisition of cooperation partners and advertising media- Market research / target group analysis