Robert Hough Email & Phone Number

Wavertree, Liverpool

The day to day responsibilities of the role are to take ownership of PPI complaints at the final stage of work flow, quality checking them to ensure all previous action on the complaint is accurate and complaint with FCA standards before corresponding with and paying the customer.I possess full experience of review, redress and remediation work streams.

Widnes, Cheshire

The key duties of the role were to manage and investigate complaints received from customers relating to financial products they have purchased from the business. The role requires a large element of judgement. Decision making is key, with the ability to understand and apply technical knowledge.Working with a full understanding of compliance and quality.

Widnes, Cheshire

VoiceSage is a recorded call or SMS delivery tool used to maximise efficiency with the Call Centre environment.In a diverse role, the responsibilities were many but primarily existed of designing, loading and delivery of VoiceSage campaigns, including adjustment of pacing in response to on the day volume spikes, reporting on all campaigns, Real Time.

Widnes, Cheshire

Within this role I Interpreted data and developed recommendations based on findings. development of graphs, reports, and presentations of service level results were also involved throughout my tenure. I Performed statistical analyses for both project work and day to day contact centre performance. I Created and presented quality dashboards. I also.

Widnes, Cheshire

The role was to coordinate and process the performances of Contact Centre Advisers and Team Managers across 3 contact centres in line with Reward Scheme guidelines.Plainly put, I was responsible for the calculation and payment of staff bonus for nearly 2000 staff across the 3 contact centres that Home Retail Group had in operation at that period. This.

Widnes, Cheshire

the role was to ensure I did everything possible to help our customers using skill and knowledge with courtesy and efficiency. Answering all incoming calls or contacts promptly, pleasantly and with courtesy. Listening carefully to each customer to ensure I understood what they needed, asking questions to check understanding if necessary so that I could.

Duties include: Single-handedly providing the administration support for all recruitment within ‘The Environment Agency’ for the Anglia region. Dealing with queries (via phone & e-mail) about job descriptions from applicants, and liaising with internal contacts. Dealing with all applications, implementing a scheme to record and file these accurately.

Duties include: Offering a front line service for the DfES in the ‘Public Enquiry Unit’. This involved dealing with queries within a wide range of natures in the formats of telephone calls, e-mail and letters. Dealing with internal and external partners in order to gain accurate response for customers. Knowledge of Legislation necessary as was good PC.

Liverpool, United Kingdom

Heaven Stereo. Semi-professional musicians who also organised events for other groups including booking venues, ordering merchandise, arranging insurance and promotions as well as linking up with well-known charities.

Btec Nat Diploma, Art & Design, Merit

Art & Design - BTEC Diploma

11 Gcse'S & 3 'A' Levels, A-C

11 Gcse'S Grade A* - C