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Robert How is listed as Enjoying retirement working part-time and carrying out voluntary work and community engagement. Advocate of Wellbeing. based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Robert How.
Robert How previously worked as Customer Service Evaluation Manager at Natural History Museum London and Customer Services Manager at Natural History Museum. Robert How holds Ba, Related Arts from Bishop Otter College.
To support senior management in ensuring that all customers have as engaging, memorable, exciting and safe experience of the Museum as possible. Ensure that effective monitoring and evaluation is in place and that stakeholders are involved in development of exhibitions, services and products etcAs an advocate of disability equality to lobby and to improve physical, sensory and intellectual access provision for disabled people visiting and working the Natural History Museum.Specialties: Customer Advocacy, Customer Service, Disability Equality and Equalities legislation, Union negotiation, Site/Duty Management, Service quality evaluation, access auditing for physical environment. Procurement processes
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Responsible for:Service Evaluation Processes including:mystery visitor programme with West London CollegeDesigning and collating regular customer satisfaction surveys and presenting results to stakeholdersCustomer feedback processes and respective CRM data-baseInvestigating complaints and service failure on behalf of DirectorateAdvising colleagues on.
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Robert How is listed as Enjoying retirement working part-time and carrying out voluntary work and community engagement. Advocate of Wellbeing..
Robert How is based in London, England, United Kingdom.
Robert How has worked for Natural History Museum London and Natural History Museum.
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Robert How holds Ba, Related Arts from Bishop Otter College.
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