Customer Service Evaluation Manager
Responsible for:Service Evaluation Processes including:mystery visitor programme with West London CollegeDesigning and collating regular customer satisfaction surveys and presenting results to stakeholdersCustomer feedback processes and respective CRM data-baseInvestigating complaints and service failure on behalf of DirectorateAdvising colleagues on disability equality issues including managing the Access and Inclusive Design Consultancy Framework.Producing Guidelines and Impact Assessment proforma in response to the Equalities Act 2010Museums representative on the Exhibition Road Project's Access Group for Royal Borough of Kensington and ChelseaAlso as one of the Museum's Site Managers overseeing visitor operations and co-ordinating response to urgent and potential emergency situations.
