Robert E Hoxie, Jr Email & Phone Number

Fort Pierce, Florida, United States

EMR Implementation ConsultantInsight Global, LLC, Atlanta, GADecember 2023 to April 2024• Supported the Meditech Expanse project in collaboration with HCA Healthcare's North Florida Market, overseeing deployment across five hospitals, multiple freestanding ER facilities, and imaging centers.• Conducted comprehensive end-user training and fostered strong relationships to ensure seamless integration and user adoption of Expanse.• Achieved certification for physician training/support and ancillary services, covering Radiology, Lab, and the Expanse ER module.• Conducted personalized training sessions to familiarize users with Expanse workflows and functionalities pre-implementation, optimizing readiness for go-live.• Provided on-site support and troubleshooting during implementation, ensuring smooth transitions and addressing user queries and concerns promptly.

Kansas City, Missouri Area

Collect and analyze data through interview, observation, and informal discussion to understand an organization’s structure, culture, and success factors. Being able to identify barriers. I have the ability to avoid barriers. Relationship building is the absolute most important thing when working with clients. Relationship building with open, clear and concise communication as well as two-way communication with internal and external clients. Excellent listening skills. Have the ability to build a healthy relationship that in turn will foster the growth of the project. Have the ability to support and use the Change Management strategies to support the adoption of the changes. I effectively communicate the change. Conduct impact analyses, assess change readiness, and identify key stakeholders. Understand success metrics, monitor change progress, and provide updates on change readiness. Define and build a plan to address anticipated resistance. Provide direct support and coaching for managers. Support the design and development of organizational communications. Successfully use Change Management Techniques. Having the ability to determine which change technique will help the client and Cerner. Oracle and Client Centric. Experience with Stop/Start/Continue. Strong coaching skills for internal and external clients. Understand and integrate ADKAR/Prosci into the project as it progresses making sure that the health of the implementation of the EHRM is good. Strong interpersonal skills. Create strategies to support adoption of the change. Responsible to identify and mitigate anticipated resistance. Coach change sponsors using formal and informal discussions and meetings. 26 years working in healthcare.

Jacksonville, Florida Area

• Responsible for implementation of NetSolutions, LTC in the Long-Term Care facility including ensuring workflow functionality, building and organizing the system, training team members, and providing go live support as well as post go live support, contributing to the enhancement of products in coordination with development. Responsible for training the following: ADT, Physician Orders including Pharmacy orders, UDA (User Defined Assessments), Care Plans, SNFQAPI, Point of Care (POC), MDS, eAssignments, eDocs, Infection Control and Incident Reporting. • Responsible for implementation of Optimum iMed in the Acute Care facility including ensuring workflow functionality, building and organizing the system, training team members, and providing go live support as well as post go live support, contributing to the enhancement of products in coordination with development.• Travels to various client sites, evaluating the need of the facility and providing effective solutions to any problems or inconsistencies.• Train and supports users on all aspects of the EMR, including order entry, installing pharmacy, nursing documentation, and physician order entry as well as CPOE, eMAR, Flowsheets, Assessments and Meaningful Use I and II.• Administers exceptional problem-solving techniques to all issues and trouble tickets, implementing timely, cost effective resolutions, documenting all actions taken, providing exceptional customer support during the build phase, building rapport with customers, and ensuring satisfaction and operational success.• Collaborates with the Project Manager to ensure that the projects remain on budget and within the scope of Purchase Order (PO) while assisting in quality assurance evaluations.

Jacksonville, Florida Area

• Responsible for implementation of Optimum iMed in the Acute Care facility including ensuring workflow functionality, building and organizing the system, training team members, and providing go live support as well as post go live support, contributing to the enhancement of products in coordination with development.• Travels to various client sites, evaluating the need of the facility and providing effective solutions to any problems or inconsistencies.• Trains and supports users on all aspects of the EMR, including order entry, installing pharmacy, CPOE, eMAR, Flowsheets, Assessments and Meaningful Use I and II.• Administers exceptional problem-solving techniques to all issues and trouble tickets, implementing timely, cost effective resolutions, documenting all actions taken, providing exceptional customer support during the build phase, building rapport with customers, and ensuring satisfaction and operational success.• Collaborates with the Project Manager to ensure that the projects remain on budget and within the scope of Purchase Order (PO) while assisting in quality assurance evaluations for iMed.