Robert Castillo Email & Phone Number

Trained 50 auditors to identify and fix processing errors increasing company audit capacity and quality of files deliveredReviewed file level and data point quality of hundreds of processors for continued high quality delivery of product, and further highlighted and identified those processors with high attention to detail for promotion to auditorCreated automated auditing system with client-catered parameters, improving audit efficiency by over 80%, yielding client satisfaction and retention rates of over 95%Presented weekly analysis of quality assurance metrics, augmenting the precision of the existing process and eliminating superfluous checks, reducing average time spent on quality assurance by 5 minutes per fileCreated additional quality assurance checks for incoming files based on specific layout requirements, improving relevancy of the existing system

Codified unique client specifications into an SFTP delivery system, increasing file accuracy and client satisfactionImproved upon existing SFTP delivery system by automating steps leading to delivery, which allowed bandwidth to add dozens of new clientsDelegated data files to 20 processors, and oversaw results ensuring accurate and timely processing and delivery of hundreds of client filesCalculated statistically significant sample sizes for audits to ensure their representativeness of overall delivered product quality and ensure that product quality meets 99% data point accuracy standard

Assessed the cost of hundreds of Amazon products to determine the most profitable to pursuePreserved our clients’ market share by identifying and reporting unauthorized sellers of their productPitched our value proposition to 50 leads daily. Ultimate conversions were subsequently handled by senior staffVerified company’s reported expenses against receipts, and updated our inventory’s status to reflect charges paid

Master, Applied Statistics And Data Science, 4.0

Coursework: Applied Regression, Statistical Computing and Programming, Data Management, Machine Learning, Data Visualization

Bachelor Of Science - Bs, Statistics, 3.67