Support a staff of 450+ Delivery Associates; providing instruction to associates via onsite interaction and HRIS case management platforms (contributing ~50% of all case resolutions for the Colorado Region).• Captained state wide campaign to increase engagement from all Human Resources partners within Colorado region with the goal of increasing positive perception and reducing potential ER risk. (Resulting in a 102% increase in Positive Perception Rating for 2023 for Colorado).• Investigating Associate Escalations either reported on site or anonymously via internal reporting systems, and conducting interviews with involved parties. Collaborating with onsite Loss Prevention partners to effectively de-escalate potential work place incidents. (27 investigations resolved since October 2023).• Conducting quaterly performance reviews for all operations leaders within Colorado region by collaborating with site level partners in real time, as well as regional partners, to provide insight and development plans for top and bottom performers across Colorado.

• Support a staff of 2600 Associates; providing instruction to associates via onsite interaction and HRIS case management platforms (contributing ~50% of all resolutions for site).• Engage with Associates and Leadership; coaching and advising on career advancement, policy implementation, de-escalation, etc. (averaging a positive perception rating 86% higher than peers).• Investigation of Associate terminations for our Appeals Team; informing Snr. Leadership of all relevant information regarding termination to make the best-informed decision (saving ~$15,000 in reinstatement costs per quarter).

• Performed administrative tasks, including the supervision and management of Weekend Shift (12-15 employees).• Coordinated with leadership to train individuals on proper use of powered equipment to ensure continued observance to safety standards.• Led drafting of Standardized Operating Procedures by compiling key information from subject-matter experts (Submitted 5-7 SOPS per quarter).

• Clearly instructing employees through high level conversations with customers, increasing successful contract signoffs. (20% increase in customer satisfaction over course of tenure).• Responded to technician complaints and concerns, providing coaching and de-escalation services to seek mutual benefit, resulting in a 50% increase in employee tenure.• Regularly audited time off submissions to ensure appropriate efficacy; producing savings for organization (~5,000 dollars retained quarterly)