Key results and responsibilities: • Manage and Maintain the Business infrastructure which incorporated 24 Servers (Physical & Virtual), Hardware Firewall, Email gateway, and Antivirus Servers. NTE Fibre connections & Patch panels.• IT Project & Budget Management • Mobility Management and Administration.• First, Second and Third Line Support to the business on a daily basis which incorporated call handling and resolution within designated SLA’s using service desk ticketing software. • Report to Board with IT Business approach for improving / developing new solutions. • Research, Test and implement New Technologies (Software/Hardware & Security) to meet the Business needs.• Business on boarding assistance to harmonise/convert systems and Software within group.• IT Procurement control with a view to keep costs realistic vs requirements.• In Office & Remote support to all Staff levels

Key results and responsibilities: • Provide a high level BAU service to the business on a daily basis in the form of call handling and resolution within designated SLA’s. Achieved consistent 95% plus target efficiency. • Work within a team covering the UK, and previously International support.• Evaluate, test and implement relevant desktop software, hardware and security as appropriate in order to meet functional specifications and full compliance with Lloyds Group ITEC, regulatory, Audit and business requirements.• Preparation and maintenance of technical and procedural documentation that supports the IT infrastructure.• Took lead on the Blackberry Infrastructure, managed and maintained the service for the Business.• Provide support and advice to other members of the team and Business users.• Develop a positive working relationship between the IT department and business.• I managed and completed the Video Conference roll out project for the business. With cost savings to the sum of £80k.• Continued to develop knowledge through formal training and project activity.

Key results and responsibilities: • Manage and control a portfolio of High Risk Client sales ledgers with the issue of asset based lending finance.• Maintain a cross section of client workload providing verification of invoices and debt chasing on behalf of the Client. Focus on particular higher risk/relationship clients in accordance with Business & Factoring product requirements.• Identifying training needs of team members by working closely with the Client Manager and team. In particular to help the team as personal individuals, and identify and deal with Customer relationship issues & risk• Produced & Implemented documentation to monitor personal development for team members• Maintain a cross section of client workload, in particular higher risk/relationship clients in accordance with Business Banking & Factoring product requirements• Support Client Manager in hosting regular team meetings that take place weekly and cover specific tasks as directed in Client Managers absence• Conduct 1-2-1 meetings with the team. Create and aid performance development plans for team members.

Key results and responsibilities: • Design, develop and implement the delivery of IT training courses for internal software, both internally and external.• Evaluate support materials, processes and procedures. In liaison with team members, and implement improvements accordingly.• Ensure the service meets the requirements of the business and external clients. • Continually seek opportunities to improve the level of service offered by the department to the business and external clients by maintaining a strong communication with end Users.• Liaise with other members of the team to ensure that IT Services SLA’s are met.

Key results and responsibilities: • Manage and control a portfolio of Client sales ledgers with the issue of asset based lending finance.• Maintain a cross section of client workload providing verification of invoices and debt chasing on behalf of the Client. Focus on particular higher risk/relationship clients in accordance with Business & Factoring product requirements.• Protect the Business against fraud with regards to asset based lending finance & Security.• Visit Clients to produce and maintain a firm Business relationship, and understand Their Business needs from our Service provided.• Support Client Manager and cover specific tasks as directed by them. Work unaided as well as within a team.