Robert Humiston Email & Phone Number

Decatur, Il, Us

Albuquerque, New Mexico

Albuquerque, New Mexico

101 Sun

It help desk

Albuquerque, New Mexico

Remote support of Desktop, Laptop and Server equipment. Microsoft office suport, VPN, McAfee. Web Application support

Albuquerque, New Mexico Area

Currently I am a Tier II IT analyst. I support Tier I analysts for the Health Care industry. I Review, Document and update processes and related documentation. Evaluate employee performance and provide feedback and training to improve overall quality of service.

Miami/Fort Lauderdale Area

Tier 1 and 2 tech support of Prestashop E-commerce open source software. I respond to client questions and assist them in solving problems implementing the software into their websites, often from editing code and up. Additionally I teach regular user trainings on the software and explain features such as shopping cart and shipping management, use of banners, and back office.

Carterville Il

As IT manager I installed a VPN client network and connected time clocks, Web enabled security cameras, computers, and copier/printers. Additionally I maintained all of the centers computers and did regular system updates and virus scans. In the afternoons, I worked with School age children helping them with homework, arts and crafts , and other age appropriate activities as the center's After School Teacher. My approach to this position was one centered in technology.

Repaired all forms of consumer electronics: tv's, audio equipment, video equipment, and most recently PCs. Often these repairs were straight from consumers homes, although occasionally I would repair something that was damaged in transit to the store, or was a display unit damaged in store.

Increased store profitability, improved employee relations, and reduced store loss.

Springfield, Illinois Area

Tier 1 and 2 technical support, payment and billing support, and new account activations. I responded to direct customer calls and assisted with everything from understanding billing and processing payments, to solving minor technical issues with phone activation and programming. I worked with CDMA, TDMA, GPRS, and GSM technologies.

Sales: minor repairs, customer Service, and supervision of employees, banking deposits, and inventory control

Springfield, Illinois Area

Reduced turn around to two days, R&D: Increased tweeter response by 3db

Repaired Military communication equipment

Masters, Education

Activities and Societies: SIU Robotics ClubStudied design, repair and fabrication of electronic systems with an emphasis in communications.

Bachelor Of Science, Electronic Systems Technology

Activities and Societies: ACM, Saluki Lan 2008, Robotics ClubStudied embedded processors, electronic communication, Network design.

Associate Of Applied Science, Electronics

Activities and Societies: Electronics Club presidentStudied design and repair of analog and digital circuits including basic.