As a dedicated Operations Manager I specialise in driving business growth across diverse markets. My expertise spans the full spectrum of business operations, from the intricate process of applying for trade licenses in the USA to managing logistics across the US, EU, and UK. With a keen understanding of the regulatory landscapes and logistical challenges unique to these regions, I develop and implement strategies that optimise efficiency and ensure compliance.Beyond this, I bring a creative flair to website design and social media content creation. My hands-on approach in these areas ensures our digital presence not only engages and attracts customers but also reflects our brand's ethos and values. Teaming up, we have successfully revamped multiple websites to enhance user experience and drive conversions, while our marketing strategies have significantly increased brand visibility and customer engagement. By integrating these initiatives with our overall business goals, I have contributed to substantial growth in online traffic and sales.Sales and account management are at the core of my professional skill set. I excel in building and nurturing client relationships, understanding their needs, and delivering solutions that exceed their expectations. My proactive approach to account management ensures clients receive unparalleled service, fostering long-term partnerships and driving repeat business. Leveraging my deep industry knowledge and customer insights, I am adept at identifying new sales opportunities and executing strategies that increase market share and revenue.My role also extends to orchestrating multiple events, overseeing everything from planning to execution. These events are crucial for networking, brand promotion, and lead generation, and I ensure they are conducted flawlessly. By coordinating with various stakeholders and managing event logistics, we create impactful experiences that resonate with attendees and reinforce our market position.

Freelance events brand ambassador with expertise in setting up and de-rigging a wide range of event equipment, including AV, lighting, display walls, flooring, and fencing. On event days, skilled in networking and providing exceptional customer service and sales support. Proudly supporting renowned companies such as JLR, Mercedes-Benz, and Runners Need. Committed to ensuring seamless and impactful event experiences from start to finish.

My role at Crumbs was predominantly sales focused but also quite varied due to this being a new role for the business. This enabled me to work on other aspects such as product development and building new partnerships to increase sales and create brand awareness. I also managed all marketing for the business which included all social media accounts, photo and video content creation, nationwide advertisement to develop on-brand and engaging social content on social channels. Whilst working here I also worked on launching a new sub-brand which included aiding with website development, budgeting, packaging, branding, and mapping out the marketing campaign to launch the brand.

Responsible for running the store day to day and managing all aspects of sales, customer service and back of house operations. Solely responsible for working in conjunction with head office to elevate the brand image by developing marketing images and building relationships with brands to ensure their in store displays are relevant and performing. Working alongside various brands across the U.K and Europe to successfully plan, execute and attend trade fairs and shows. Managing retail store business social media accounts and ensuring images shared are correctly aligned to the target audience to achieve maximum reach across social channels. Also working with the head office teams to obtain new store spaces and design layouts with optimal sales and space potential that will allow for an engaging and profitable customer experience.

Responsible for ensuring monthly sales and KPI targets are met by myself and the wider team. As a manager I worked alongside the Floor Managers to promote a motivational working environment to ensure success across the brand. Demonstrating extensive product knowledge, heightened customer awareness and selling skills, ensuring I am leading by example to the wider team and monitoring their performance in these areas also. I also had the opportunity to liaise with trade representatives and directly impact decisions made within the business.

A dual-site role of concession and standalone store which involved building strong relationships for both sites. This role focused on driving sales to achieve, and surpass targets. Profit maximisation was achieved by highlighting over and under-performing stock to the buying team and acting accordingly. Personally I held full accountability for visual merchandising within the sites, a skill which has helped heighten my commercial awareness. To create a world class shopping experience I continuously encouraged customer interaction to ensure all guest needs were met efficiently, and expectations exceeded.