Robert Hymowitz Email & Phone Number

Piscataway, New Jersey

East Rutherford

East Rutherford, Nj

-Responsible for 5 customer service reps and 1 intermodal coordinator.-Directed 4 transpacific services and 1 Australia/New Zealand service, coordinating all bookings and problem solving.-Coordinated all training to ensure reps were hazardous compliant.-Set and met all KPIs for the department. -Worked with Sales and Trade teams to ensure cross-company KPIs were met.

Charleston, South Carolina Area

Major Achievements:-Positioned P&O to compete more effectively in the Southeastern region. -Secured a broad base of customers such as GM, Nike, Mercedes, Bristol-Myers, Bayer, Georgia-Pacific, Gateway, Michelin and Coca-Cola.-Developed new policies/procedures for customer service team, which is still in use today.__________________________________________Customer Service Manager, 2001-2005:-Directed all export operations, sales/marketing support and customer services activities for five locations in Southeastern U.S from Miami to Charleston (includes Port Everglades, Jacksonville and Savannah).-Responsibilities included training & motivating staff, expanding markets, ensuring accurate documentation, providing sales/marketing support, maintaining budget, and monitoring all shipment operations.-Additional responsibilities include developing long term business relationships, maintaining a high level of service, and further strengthening the image and reputation of P&O in this key market. __________________________________________Caribbean & Central American Trade Manager, 1997-2001:-Provided regional solutions within trade guidelines for sales. -Facilitated regional customer bid process for the Latin America Trade. -Created Pricing Strategy with sales department which produced an increase in trade and raised market share.__________________________________________Pacific Trade Manager, 1996-1997:-Determined pricing for the Indian Subcontinent, Australia & New Zealand regions.-Traveled throughout North America (Attended 8900 group conference pricing meetings).-Filed rates in the appropriate tariff or contract.-Facilitated regional customer bid process for the PACIFIC Trade.__________________________________________Trade Development Manager, 1994-1996:-Established rates Eastbound & Westbound for the Americas Mega service and Eastbound Americas Europe Service.-Performed sales lead follow-up between connecting carriers and P&O sales force.