Robert Ikeda Email & Phone Number

Richmond, Virginia Area

● Helped build and develop a new Center of Excellence with a focus on improving existing processes through the utilization of business process improvement techniques. ● Utilized an understanding of operational and technical knowledge to query data and implement process improvement techniques ● Used BPMN process mapping to create a systematic method of classification and managing processes● Analyzed large data sets to assess root causes for process inefficiencies ● Created automated computer scripts to accomplish data entry jobs● Wrote SQL formulas to assess vendor and route efficiency

Richmond, Virginia Area

● Restructured returns department utilizing Lean Six Sigma principles which have created effective processes and positive organizational culture change.● Implemented Lean Six Sigma methodology to assess, correct, and control processes that ranked the department first within the company and now average three million dollars in revenue each quarter.● Balances the daily business needs of a thirteen-person department with the implementation of executive team strategy.● Directly responsible for managing the client relationship and communicating key performance indicators to both clients and executives.● Responsible for documenting, communicating, and presenting department goals, practices and results to upper management and executives

Richmond, Virginia Area

● Developed a team that produced consistently high-achieving results around which the entire department was restructured.● Analyzed daily reports to proactively diagnose potential problems, and delegated work out with a focus on achieving long-term goals.● Invested personally in team members’ development to achieve at a high level, and realize their opportunities.● Interacted with clients daily to discuss mutually beneficial goals, as well as report performance metrics.● Promoted teamwork by utilizing a high understanding of emotional intelligence that resulted in positive growth in company culture and consequently profit lines.

Richmond, Virginia Area

● Consistently delivered a high-quality work product that met deadlines, exceeded expectations, and promoted teamwork.● Effectively communicated with clients, leadership, and team members on time-sensitive products● Articulated internal business needs that increased team cohesion and effectiveness● Maintained a methodical and persistent approach to daily tasks that set standards by which to hold a team● Managed a client’s reverse logistics needs which provided a blueprint for future operations

Bilbao, Spain

I was enrolled as a student at the University of Deusto through the UMW study abroad program

Birmingham, Alabama

• Culture Installation: Created a company mission, created a culture based in core values, applied company mission and core values to everyday work.• Goal Oriented: Created an Employee Handbook, worked closely in government contracting with hard deadlines• Critical Thinking: Created a strategy to effectively communicate culture shift to employees, As well as improved efficiency of warehouse operations

Masters, Project Management And Leadership

● Accredited by the PMI Global Accreditation Center for Project Management Education Programs ● Program is focused on, and aligned.

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations, Class Of Fall 2016

Activities and Societies: UMW varsity swim team UMW study abroad programI am currently pursing a degree in Business Administration.