Robert Ivil Email & Phone Number

Quincy, Massachusetts, United States

Human Resources and Billing

Weymouth, MA

Annual Rainbow Camp Show Fund Raiser is a group raising money for a Non-Profit Organization the Rainbow Camp of Massachusetts Inc., located in Hansen, MA.  Responsible for developing theme, music selection, recruit cast members and production staff, conduct rehearsals, supervise production and administrative staff  Develop the script, conduct all.

Weymouth, MA

Quincy, MA

• Customer Service Representative for the Dreyfus Institutional Transaction Processing
• Answer shareholder phone inquiries for multiple geographic regions and companies (over 30)
• Educate shareholder\brokers on the 7 cost basis methods
• Process cost basis elections over the telephone
• Process mail-in cost basis election forms and W9 forms from multiple clients
• Provide quality control for the processing of phone and cost basis election forms and W9 forms

 Managed and developed various teams of Customer Service Representatives (86 CSR’s) Supervised the daily scheduling, maintenance and coverage of the ACD Operations for various call center (275 CSR’s)  Performed weekly observations, provided feedback, coached and obtained departmental service objectives Responsible for tracking daily absence records.

 Served as the single point of contact (SPOC) on critical personnel issues for district Vice President Maintained and organized responses on personnel, work force, job requisitions, absences & operational records and data  Coordinated Management Alignment meetings for the VP Organization Assisted in the staffing and training activities of district new.

 Functioned as the districts Absence Administrator for 6 Offices (260 associates) Maintained, analyzed and distributed daily, weekly, monthly and annual attendance reviews, disciplinary step activity and tracked the districts top absences (Management and Associate Employees) Monitored, followed up on and reported district FMLA and IB cases working with.

 Responsible for Tier 1 Building: 185 Franklin Street Building, 18 Floors, 1600 employees Conducted and coordinated fire drills (twice a year) and evacuations (once a year) with Boston Fire Department Responsible for the training and development of 72 Floor Wardens  Monitored and maintained building continuity plans and strike contingency plans (26.

 Administered the orientation program for new hires to the corporation and department Successfully delivered organizational records and provided detailed analysis of data to District HR Specialist Developed HR reports and spreadsheets to track force, organizational and corporate hierarchical responsibility structure Maintained and provided daily.

 Responsibility of maintaining and monitoring security for the Weymouth (North) High School building

 Provided assistance to shareholders and brokers by processing, maintaining and executing adjustments and inquiries Developed, implemented and delivered employee reinforcement training Expedited customer escalations to ensure penalties and monetary issues were resolved properly  Monitored quality assurance performance results and observation scores.