Robert J. Allen Cisco, Programing Language C Plus, Comptia Network Email & Phone Number

Monrovia, Liberia

• Take the lead role in the development, maintenance and management of record/information systems. • Input of data using Kobo collect to assist with the fully integrated student database.• Maintain accurate and up to date personal school information, student weekly and daily record and report on this where necessary.• Work with the School Principal to write, design and produce reports illustrating trends in school data.• Produce, analyse and update student targets and assessment information as per assessment calendar• Conducting regular assessments and audits to ensure organizational compliance• Serving as the point of contact between the organization and the relevant supervisory authority• Maintaining records of all data processing activities conducted by the organization• Responding to data subjects to inform them about how their personal data is being used and what measures the company has put in place to protect their data

Liberia

• Maintain complete and accurate customer correspondence database.• Identify and develop problem solving Method to resolve customers issues.• Ensure outstanding customer satisfaction by maintaining strong working relationship.• Develop and update client related issue, guide and lead team member to deliver products/ service that meet or exceed the customer requirement.• Implementation of state of the art technology, system and marketing instruction, and a clear visibility of a client need and desire.• Through my interventions we were able to increased our customers bases from 20% to 50%• Building and maintaining profitable relationships with key customers.• Overseeing the relationship with customers handled by your team.• Resolving customer complaints quickly and efficiently.• Keeping customers updated on the latest products in order to increase sales.• Meeting with managers in the organization to plan strategically.

Bong Mine Pier Freeport Of Monrovia

 Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems. Manage IT staff by recruiting, training and coaching employees, communicating job expectation and appraising their performance. Plan, organize, control and evaluate IT and electronic data operation. Manage information technology and computer systems, Provide leadership to ICT operations and infrastructure ensuring that an appropriate support framework is in place, including the management and delivery of service support and service delivery. Responsible for all ICT operations, function covering installation, consolidation, migration, upgrading, operating management and maintenance of servers, storage, database management and risk critical system.

Monrovia, Liberia

 Install configure programs to meet the office needs and manage how the data is used to find more efficient ways of storing the information. Conduct training for end user where required  Maintains the office effectiveness and efficiency by defining delivery and supporting strategic plan for implanting information technology. Recommends information technology strategies, policies and procedure by evaluating office outcomes indemnifying problem, evaluating trends, anticipating requirements

Monrovia, Liberia

 Integrate security, physical control solution for all confidential data and systems. Monitor performance and manage parameter to provide fats response to front end users Integrate and configure computer networking for best performance. Troubleshoot and repair of hardware, operating systems and applications Maintain and troubleshoot all network and computer related issues. Do local and wide area network installation Install vsat and do commissioning

Monrovia, Liberia

 Install, maintain, troubleshoot and administer SQL Server, Vware, Cisco Router network switches and network devices. Reconfiguration and replacement of network equipment and troubleshooting network and database backup. Perform upgrades and apply patches to the operational system and provide installation support enhancement to the customer site. Provide professional and technical service and support to all IT projects management. Regular evaluation of technology available external solution business practice and solution for in house skills. Did installation of all kind P2P, LAN routing and switching, WAN. Configure radio antenna for internet connection.

Monrovia, Liberia

 Responsible for maintenance and purchase of all ICT equipment, managing local and sub offices. Ensures new system is aligned with IT and best business plan and strategies providing technical support into system design. Responsible to upgrades to server hardware and software, ensuring the server contain the latest version of software. Work with the regional Information System Manager and team to identify solution to problem in the systems.

Bachelor'S Degree, Information Technology

Bachelor Of Science In Information Technology, Computer Systems Networking And Telecommunications

Activities and Societies: Alpha Phi OmegaI was a International student who had the desire and passion to seek better education.

Dipolama In Computer Science, Systems Engineering

Activities and Societies: I was part of the debate teamI help to develop the ICT Center and also serve as a Teacher Assistant.