Robert J. Balderston

Robert J. Balderston Email and Phone Number

Team Leader, Unified Communications Engineer, IT @ Versant Health
linthicum, maryland, united states
Robert J. Balderston's Location
Salisbury Center, New York, United States, United States
Robert J. Balderston's Contact Details

Robert J. Balderston personal email

Robert J. Balderston phone numbers

About Robert J. Balderston

I have spent close to 30 years working as a team player for several major companies. As you can see from my resume, I spent approximately 8 years acting as the sole employee in my remote department. While I enjoy being part of a team, please realize that I am a person you can count on to work independently and will get the job done. I have the ability to self manage telecommunications projects. I have the ability to multi-task, work independently under strict timelines or interact as a team player. Projects will be completed on time, at or under budget. I possess excellent organizational skills with the ability to communicate effectively to facilitate interactions both internally and externally. I have the ability to solve practical problems and I like a good challenge. What I don’t know, I will assimilate. I am always on time, usually work late and love my career. I have enjoyed strong upward mobility and will gladly accept responsibilities.Specialties: Specializing in AVAYA PBXs and their related adjuncts; AUDIX, Modular Messenger, CMS, NICE, Witness, e-CAS, AVAYA Conference Bridge

Robert J. Balderston's Current Company Details
Versant Health

Versant Health

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Team Leader, Unified Communications Engineer, IT
linthicum, maryland, united states
Employees:
385
Robert J. Balderston Work Experience Details
  • Versant Health
    Team Leader, Unified Communications Engineer, It
    Versant Health
    Salisbury Center, Ny, Us
  • Versant Health
    Senior Unified Communications Engineer, It
    Versant Health Jun 2020
    Latham, New York, United States
    Responsible for the architecture, design, installation, problem diagnosis, repair and maintenance of a full range of telecommunications equipment encompassing both legacy and current Unified Communication technologies. The Engineer addresses issues of availability and reliability for voice, data, signal, and video connectivity within all Versant locations to support enterprise growth and the development of new business opportunities
  • Fidelis Care
    Senior Network Engineer - Telecom
    Fidelis Care Jan 2019 - Jan 2020
    Albany, New York Area
  • Fidelis Care
    Unified Communications Engineer Iii
    Fidelis Care Oct 2014 - Jan 2019
    Albany, New York Area
    Responsible for assisting in the long term planning of Company’s Telecommunications and Video Conferencing systems in order to enable a converged environment that is optimized and highly resilient against downtime; works hand-in-hand with business analysts, application and infrastructure teams in providing solutions that meet short-term needs and that align with long term business strategies; assists in the provisioning, installation, operation and maintenance of equipment; audits infrastructure; prototypes and implements advanced technologies.
  • Mvp Health Care
    Sr. Telecommunications Analyst/Engineer/Peer Lead
    Mvp Health Care May 2009 - Oct 2014
    625 State Street, Schenectady Ny 12305
    Sr. Telecommunications Analyst/Engineer specializing in AVAYA PBXs and adjuncts. Currently have 10 sites running on AVAYA gear. As a Senior Telecommunications Engineer I had the ability to architect, implement, support and manage the Avaya voice enterprise solution. I served as the central point of contact and work closely with other organizational support groups to coordinate the design, administration and support of all telecommunications equipment and ancillary applications for multiple office locations across the enterprise.
  • Autoone Insurance
    Telecommunications Specialist
    Autoone Insurance Dec 2005 - Jan 2009
    East Syracuse, Ny
    •Manage day-to-day operations of Avaya Contact Center utilizing Avaya’s S8710, G3Si, and S8300 PBX platforms dispersed on East Coast.•Oversee forklift upgrades and software changes to the telecom equipment throughout the enterprise.•Inventory and documentation of Avaya PBX systems.•Manage IT Helpdesk Telecom Queue on a daily basis to provide support to internal customers.•Support and administer PBX and adjunct applications such as Avaya’s AUDIX, CMS, NICE and e-CAS. •Perform MAC work as required to support both the call center and the enterprise.•Provide support for facilities functions on behalf of the Facilities Department based in Melville, NY.
  • Emdeon
    Telecommunications Analyst Iii
    Emdeon Oct 2004 - Nov 2005
    Tampa/St. Petersburg, Florida Area
    •Manage day-to-day operations of Avaya Contact Center utilizing Avaya’s S8700, S8500 and S8300 PBX platforms dispersed nationally.•Managed installation of Verizon SONET ring for connectivity between S8700 and S8300 (LSP).•Oversee forklift upgrades and software changes to the telecom equipment throughout the enterprise.•Manage IT Helpdesk Telecom Queue on a daily basis to provide support to internal customers.•Support and administer PBX and adjunct applications such as Avaya’s Message Manager and CMS. •On Disaster Recovery / Co-Lo Implementation Team representing Telecom Department.•Perform MAC work as required to support both the call center and the enterprise.•Define new and enhance existing call flows with intelligent routing and SOPs for reporting.
  • Niagara Mohwak Power Corp / National Grid
    Sr. It Technical Analyst
    Niagara Mohwak Power Corp / National Grid Jul 1996 - Oct 2004
    Buffalo, Ny
    •Responsible for administration and maintenance of Buffalo Collection Services’ Avaya PBX, Intuity AUDIX, CMS, CTI, Intuity Conversant VRUs, Mercom Digital Recording equipment and Witness Quality Assurance equipment.•Remote management places full responsibility and control on this position.•Installation of Mercom and Witness equipment for 300 ACD stations.•Serve as liaison to Avaya, Mercom, and Witness for all major problems with above systems.•Provide total on-site support for all voice equipment including installation, maintenance, and trouble shooting of all equipment.•ACD environment, 750 stations/500+ lines.

Robert J. Balderston Skills

Avaya Troubleshooting Telecommunications Cisco Technologies Visio Audix Disaster Recovery Software Documentation Vendor Management Cms Networking Call Centers Avaya Technologies Process Improvement Technical Support Integration Contact Centers Voip Unified Communications Routing Software Installation Network Security Call Center

Robert J. Balderston Education Details

Frequently Asked Questions about Robert J. Balderston

What company does Robert J. Balderston work for?

Robert J. Balderston works for Versant Health

What is Robert J. Balderston's role at the current company?

Robert J. Balderston's current role is Team Leader, Unified Communications Engineer, IT.

What is Robert J. Balderston's email address?

Robert J. Balderston's email address is bo****@****ail.com

What is Robert J. Balderston's direct phone number?

Robert J. Balderston's direct phone number is +131542*****

What schools did Robert J. Balderston attend?

Robert J. Balderston attended State University Of New York Institute Of Technology At Utica/rome, State University Of New York Institute Of Technology At Utica/rome.

What skills is Robert J. Balderston known for?

Robert J. Balderston has skills like Avaya, Troubleshooting, Telecommunications, Cisco Technologies, Visio, Audix, Disaster Recovery, Software Documentation, Vendor Management, Cms, Networking, Call Centers.

Who are Robert J. Balderston's colleagues?

Robert J. Balderston's colleagues are Samantha Black, Teaira Williams, Cynthia Vera Trevino, Skyler Randolph, Kevin Hoelscher, Jennifer Thrift, Tracy Harrod.

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