Robert J. Balderston Email and Phone Number
Robert J. Balderston work email
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Robert J. Balderston personal email
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Robert J. Balderston phone numbers
I have spent close to 30 years working as a team player for several major companies. As you can see from my resume, I spent approximately 8 years acting as the sole employee in my remote department. While I enjoy being part of a team, please realize that I am a person you can count on to work independently and will get the job done. I have the ability to self manage telecommunications projects. I have the ability to multi-task, work independently under strict timelines or interact as a team player. Projects will be completed on time, at or under budget. I possess excellent organizational skills with the ability to communicate effectively to facilitate interactions both internally and externally. I have the ability to solve practical problems and I like a good challenge. What I don’t know, I will assimilate. I am always on time, usually work late and love my career. I have enjoyed strong upward mobility and will gladly accept responsibilities.Specialties: Specializing in AVAYA PBXs and their related adjuncts; AUDIX, Modular Messenger, CMS, NICE, Witness, e-CAS, AVAYA Conference Bridge
Versant Health
View- Website:
- versanthealth.com
- Employees:
- 385
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Team Leader, Unified Communications Engineer, ItVersant HealthSalisbury Center, Ny, Us -
Senior Unified Communications Engineer, ItVersant Health Jun 2020Latham, New York, United StatesResponsible for the architecture, design, installation, problem diagnosis, repair and maintenance of a full range of telecommunications equipment encompassing both legacy and current Unified Communication technologies. The Engineer addresses issues of availability and reliability for voice, data, signal, and video connectivity within all Versant locations to support enterprise growth and the development of new business opportunities -
Senior Network Engineer - TelecomFidelis Care Jan 2019 - Jan 2020Albany, New York Area -
Unified Communications Engineer IiiFidelis Care Oct 2014 - Jan 2019Albany, New York AreaResponsible for assisting in the long term planning of Company’s Telecommunications and Video Conferencing systems in order to enable a converged environment that is optimized and highly resilient against downtime; works hand-in-hand with business analysts, application and infrastructure teams in providing solutions that meet short-term needs and that align with long term business strategies; assists in the provisioning, installation, operation and maintenance of equipment; audits infrastructure; prototypes and implements advanced technologies. -
Sr. Telecommunications Analyst/Engineer/Peer LeadMvp Health Care May 2009 - Oct 2014625 State Street, Schenectady Ny 12305Sr. Telecommunications Analyst/Engineer specializing in AVAYA PBXs and adjuncts. Currently have 10 sites running on AVAYA gear. As a Senior Telecommunications Engineer I had the ability to architect, implement, support and manage the Avaya voice enterprise solution. I served as the central point of contact and work closely with other organizational support groups to coordinate the design, administration and support of all telecommunications equipment and ancillary applications for multiple office locations across the enterprise. -
Telecommunications SpecialistAutoone Insurance Dec 2005 - Jan 2009East Syracuse, Ny•Manage day-to-day operations of Avaya Contact Center utilizing Avaya’s S8710, G3Si, and S8300 PBX platforms dispersed on East Coast.•Oversee forklift upgrades and software changes to the telecom equipment throughout the enterprise.•Inventory and documentation of Avaya PBX systems.•Manage IT Helpdesk Telecom Queue on a daily basis to provide support to internal customers.•Support and administer PBX and adjunct applications such as Avaya’s AUDIX, CMS, NICE and e-CAS. •Perform MAC work as required to support both the call center and the enterprise.•Provide support for facilities functions on behalf of the Facilities Department based in Melville, NY.
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Telecommunications Analyst IiiEmdeon Oct 2004 - Nov 2005Tampa/St. Petersburg, Florida Area•Manage day-to-day operations of Avaya Contact Center utilizing Avaya’s S8700, S8500 and S8300 PBX platforms dispersed nationally.•Managed installation of Verizon SONET ring for connectivity between S8700 and S8300 (LSP).•Oversee forklift upgrades and software changes to the telecom equipment throughout the enterprise.•Manage IT Helpdesk Telecom Queue on a daily basis to provide support to internal customers.•Support and administer PBX and adjunct applications such as Avaya’s Message Manager and CMS. •On Disaster Recovery / Co-Lo Implementation Team representing Telecom Department.•Perform MAC work as required to support both the call center and the enterprise.•Define new and enhance existing call flows with intelligent routing and SOPs for reporting.
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Sr. It Technical AnalystNiagara Mohwak Power Corp / National Grid Jul 1996 - Oct 2004Buffalo, Ny•Responsible for administration and maintenance of Buffalo Collection Services’ Avaya PBX, Intuity AUDIX, CMS, CTI, Intuity Conversant VRUs, Mercom Digital Recording equipment and Witness Quality Assurance equipment.•Remote management places full responsibility and control on this position.•Installation of Mercom and Witness equipment for 300 ACD stations.•Serve as liaison to Avaya, Mercom, and Witness for all major problems with above systems.•Provide total on-site support for all voice equipment including installation, maintenance, and trouble shooting of all equipment.•ACD environment, 750 stations/500+ lines.
Robert J. Balderston Skills
Robert J. Balderston Education Details
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Computer Science / Telecommunications -
Computer Systems Networking And Telecommunications
Frequently Asked Questions about Robert J. Balderston
What company does Robert J. Balderston work for?
Robert J. Balderston works for Versant Health
What is Robert J. Balderston's role at the current company?
Robert J. Balderston's current role is Team Leader, Unified Communications Engineer, IT.
What is Robert J. Balderston's email address?
Robert J. Balderston's email address is bo****@****ail.com
What is Robert J. Balderston's direct phone number?
Robert J. Balderston's direct phone number is +131542*****
What schools did Robert J. Balderston attend?
Robert J. Balderston attended State University Of New York Institute Of Technology At Utica/rome, State University Of New York Institute Of Technology At Utica/rome.
What skills is Robert J. Balderston known for?
Robert J. Balderston has skills like Avaya, Troubleshooting, Telecommunications, Cisco Technologies, Visio, Audix, Disaster Recovery, Software Documentation, Vendor Management, Cms, Networking, Call Centers.
Who are Robert J. Balderston's colleagues?
Robert J. Balderston's colleagues are Samantha Black, Teaira Williams, Cynthia Vera Trevino, Skyler Randolph, Kevin Hoelscher, Jennifer Thrift, Tracy Harrod.
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