Robert Brennan Email and Phone Number
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Robert Brennan personal email
I have excellent communication/stakeholder management skills honed from my work as a Customer Experience Team Leader and Student Welfare Manager. My recent focus includes recruiting, coaching and mentoring Customer Experience teams at TAFE NSW, UTS College and the Australian Institute of Music. Currently I am manage Nationally, a team of staff providing overnight support services for University Students in Residential Colleges and Purpose Built Student Accommodation. I thrive on being able to have a positive impact upon any business I am involved with. My fourteen years previous experience as a Psychotherapist has provided me with the necessary tools to manage large teams. I have worked with a diverse range of stakeholders and topics including: Sexual Assault and Harassment policies and procedures, student and staff content, accommodation providers & Under 18 students. I have strong auditing skills and am a passionate brand ambassador.
Australian College Of Physical Education
View- Website:
- acpe.edu.au
- Employees:
- 105
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Student Connect And Engagement ManagerAustralian College Of Physical EducationSydney, Nsw, Au
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National Customer Success ManagerConstant Jan 2024 - PresentSydney, New South Wales, Australia -
Head Of Wellbeing (Student/Staff)Australian Institute Of Music Apr 2022 - Sep 2024The Rocks, New South Wales, AustraliaCreating programs and activities to foster and encourage a "Wellbeing Culture at Australian Institute of Music for both staff and Students. -
Capability AssessorAsuria Australia Jun 2021 - Jan 2022Sydney, New South Wales, Australia -
Student Welfare Team LeaderUts College Jun 2018 - Sep 2020Sydney, New South Wales, AustraliaManaged all aspects of Welfare for students including providing 24 hour contact for all critical incidents for the university. High level Stakeholder engagement including internal stakeholders: Education, Governance, Legal, Facilities, Information Tech Team. External: UTS Compliance, UTS Respect Now Always Campaign, Police, Local Area Health Services, Local Courts, Student third Party Accommodation Providers, U18 Welfare Service Providers. Collaborated, wrote and implemented policy and procedure across a range of areas including: Sexual Assault & Harassment, Accommodation for Under 18 students (Homestay & Student Residential Accommodation), Management of Student incidents & the Third Party Audit Procedure. Recruited and coached staff using observation and detailed feedback to improve customer experience. -
Customer Experience Team LeaderTafe Nsw Feb 2015 - May 2018St Leonards, Crows Nest, Meadowbank & Hornsby CampusesManaged Customer Experience teams of up to twenty two staff. I recruited, mentored, coached staff to improve customer experience across the entire institute. Used detailed analytics from Qualtrics to improve Net Promoter scores at St Leonards Campus (18 - 34 in a six month period) and Crows nest Campus (-18 - 16) in a 12 month period. Won Mystery Shopping for all 6 campuses whilst at Hornsby Campus for semester 2, 2017. I was awarded Customer Experience Champion in 2016 for my collaboration with Health Services faculty to improve the onboarding experience for new Nursing Diploma students. -
International Student CoordinatorTafe Nsw 2007 - Feb 2015Meadowbank, Ryde, St Leonards CampusesProvided Counselling and support to all International Students. Managed all aspects of Enrolment, Onboarding, Course Information and ongoing support for continuing students for up to 400 students at Ryde, 300 students at Meadowbank and 150 students at St Leonards Campuses.
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PsychotherapistSouth West Sydney Counselling & Therapy Service (And Other Locations.) Sep 2000 - Dec 2014South West Sydney, Inner West Of SydneyProvided Psychotherpay/Counselling service for a range of clients including but not limited to: Child Sexual Assault and abuse, Trauma, Anxiety & Depression in adults and teenagers, Borderline Personality disorder, Couples Therapy, Panic Attacks.In my time as a Therapist I completed contract work for the then Department of Community Services (DOCS). I completed insurance work including high level reporting, providing recommendations on continuing (or discontinuing) treatment for clients. I provided court reports for children who had suffered abuse/trauma.
Robert Brennan Skills
Robert Brennan Education Details
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Somatic Psychotherapy Institute Of AustraliaPychotherapy
Frequently Asked Questions about Robert Brennan
What company does Robert Brennan work for?
Robert Brennan works for Australian College Of Physical Education
What is Robert Brennan's role at the current company?
Robert Brennan's current role is Student Connect and Engagement Manager.
What is Robert Brennan's email address?
Robert Brennan's email address is ro****@****.edu.au
What schools did Robert Brennan attend?
Robert Brennan attended Somatic Psychotherapy Institute Of Australia.
What skills is Robert Brennan known for?
Robert Brennan has skills like Leadership, Management, International Education, Collaborative Problem Solving, Social Media, Farmers, Student Engagement, Higher Education, Policy, Curriculum Development, Distance Learning, E Learning.
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