Robert J Hardin, Bba, W-Z Cert Email and Phone Number

Experienced in multi-unit Big-Box and Specialty retail managment for the past 10+ years. Responsible for dramatic turnarounds in External/Internal investigation closures, sales/margin improvement, GL/WC claims in weak or underperforming markets which have produced sustainable and measurable results.AP is truly about education, awareness and coaching. Sure, a large part of it is conducting investigations, performing interviews and deciphering situations most people gossip about. But the core of what we do in AP involves coaching, educating and establishing relationships so that store personnel, field management and corporate staff rely on us as a trusted adviser, not someone to be feared or who is demanding results. As a solution provider, working with a variety of retail partners every day, AP professionals strive to dissolve any barriers that may exist with our retail partners. A successful AP team member forms true partnerships, at all levels within a company, and is a trusted adviser.I have learned that being a good AP professional starts with the ability to build relationships. Whether you are working for an outsource service provider or an internal team, your success relies on your ability to work in tandem with your retail partners. Yes, our work requires us to handle negative situations.  However, our success comes from our ability to identify opportunities to teach, educate and be a resource to assist in success.