As the Owner of R&D IT Solutions, I lead the company, drive its vision, and ensure customer satisfaction. My leadership, coaching, customer service, Windows Server, and networking skills have been instrumental in providing top-tier services to our clients.

As the Business Owner of FM Computer Repair, I lead and manage all aspects of the business, from customer satisfaction to financial performance. My proficiency in various skills, including Office 365, Emerging Technologies, Software Installation, Leadership, and Process Improvement, has been crucial in delivering high-quality services to our customers.

As an IT System Administrator for Fargo Jet Center, I ensure IT systems' smooth operation and maintenance. My role involves managing system infrastructure, implementing updates, and troubleshooting IT-related issues.

As a Field Service Supervisor at Bell Techlogix, Inc., I oversaw our field service team. I ensured high-quality service delivery, managed incidents, and drove process improvements. My role was initially contract-based, and I was later hired full-time due to my performance and technical competence.

During my contract with Smart-Tech LLC, I supervised the Desktop Support team, ensuring that all technical issues were swiftly resolved and that our services met the highest quality and customer satisfaction standards.

In my role at Tech Mahindra, I led a team in providing excellent tech support to our clients. I utilized my skills in software installation, leadership, incident management, and more to ensure customer satisfaction and drive team performance.

As a Lead Engineer at The Computer Place, I used my technical skills to manage and execute complex engineering projects. I utilized my competencies in Office 365, emerging technologies, software installation, and active directory, among others, to drive project success and ensure customer satisfaction.