Robert Jump Email & Phone Number

Greater Denver Area

Self-employed, providing a variety of IT related services to customers in Denver area, including project oversight, security analysis, end-user support, server support, IT strategy and implementation services.

Denver

Oversaw the design, implementation, maintenance, performance, security, availability and recoverability of a fast growing privately held healthcare company’s information systems.o Improved system architecture to handle 400% growth o Implemented standardized infrastructure, improving stability and ease of supporto Managed team of 4 servicing IT needs for over 500 employees o Built business case, cost justification based upon user requirements for new implementations servicing doctor user community o Presented business case and strategic plan to executive committee/board for final approvalo Implemented cloud-based office services (Microsoft Office 365 and Google Apps for Business) to better serve a distributed client baseo Migrated company from on premises Microsoft Exchange to cloud-based Office 365 with federated domaino Migrated from multiple, disconnected phone systems to a hosted, multi-location, company-wide phone systemO Managed migration from Office 365 to Google Apps for Business and rollout to hundreds of additional users O Managed cybersecurity risk and mitigation planso Coached team on setting priorities, managing to project milestones and delivering client satisfaction to the end-user communityo Collaborated with CAO and CFO to develop strategic IT direction, and implement process improvement initiatives

Managed world-wide sizing processes for Oracle applications running on IBM hardware and multi-year, multi-team project to convert IBM sizing tools to web-based platformo Developed sizing tools for Oracle applications, improving sizing accuracy leading to more satisfied clients and increased sales o Automated creation of customer deliverable documents, reducing completion time from 2 hours to 15 minutes, yielding better responsiveness to clients’ requests and improving turn-around timeso Created new sizing process to perform sizings interactively with client, yielding more consultative sales cycle, closing more business with significantly improved customer satisfactiono Converted older spreadsheet-based tools to web-based platform, standardized sizing processes and tools across different applications, assisting in tool maintenance by reusing code, and improving cross-training opportunities for client-facing teams o Consulted to other application vendors and partners on sizing methodologies and toolso Conducted performance analysis on application benchmarks o Trained world-wide team on Oracle application sizing o Traveled internationally to key clients, consulting, analyzing and recommending system improvementso Project managed short and long-term benchmarking/performance testing projects o Authored IBM Red book on JD Edwards implementation on IBM hardware.o Trained Business Partners and IBM field personnel on IBM sizing methodology.

Greater Denver Area

Managed 8-member business unit for all phases of business cycle from strategic and budgetary planning through sales and delivery. Provided senior level consulting for network implementations.o Provided advanced technical support for clients and consulting staffo Researched and developed new product offerings and solutions.o Implemented team processes, improving client and employee satisfaction.o Evaluated vendor offerings and maintained vendor relationships.

Education record

Bachelor Of Science - Bs, Mathematics

Systems Engineering