Robert J. Massengale Email and Phone Number
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My experience results from over 23 years of global call center management & executive experience in sales, customer support and marketing. I’ve provided customer care and sales training to 1,000’s of call center agents and management traversing 22 countries in Southeast Asia, Africa, South America, Central America, Caribbean and the Middle East. My expertise includes overseeing nearshore and offshore call center operations for several Fortune 500 companies such as American Express, Discover and The Wall Street Journal, with significant influence in the financial services industry.If you hate the accents from India, the Philippines, the Caribbean and Eastern Europe when you call a customer service or tech support number, blame me.If you love the savings your business gets from outsourcing non-key competencies offshore and the benefits to the bottom line of the companies whose stock you own, thank me.Either way, I love what I do.
Invictus Bpo
View- Website:
- invictusbpo.com
- Employees:
- 4
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Senior Vice President OperationsInvictus Bpo May 2021 - PresentBelmopan, Belize
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Vice President OperationsInvictus Bpo Jan 2020 - May 2021Belmopan, BelizeStrategic Leader of Operations, Operations Support, Operational Excellence, Client Services and Business Development; world-class performance is our thing. Preview our attached Company Brief to learn more.
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Cmo/Vp Customer ExperienceGateway Capital Jun 2017 - Jan 2020Miami, FloridaStarted by a respected investment banker and backed by a well known private equity group with significant specialty finance experience, Gateway Capital Corp has the leadership, know-how, sales and marketing platform, outsourcing expertise and industry relationships to fashion participation opportunities with favorable outcomes for private and institutional investors seeking access to the Merchant Cash Advance industry. -
Vice President OperationsBambu Finance May 2014 - Jun 2017Miami, FloridaAn industry leader in small to medium size business financing, with our focus on merchant cash advances. Since 2007, our goal has been to be a valuable resource in the small business community and support the entrepreneurial spirit of our clients. Our culture is built upon that entrepreneurial success and the communication between our employees, management, investors and the businesses we help. We take pride in our business accomplishments and the ability to help small and medium sized business grow into their full potential with the capital they need.
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Director Of Customer ServiceGateway Capital Jan 2005 - May 2014Miami, FloridaOutsourcing firm providing executive management and strategy to our vendors to ensure proper execution and delivery on operating targets to achieve long-term revenue targets. With a portfolio of Fortune 500 clients such as American Express, Discover, CompuCredit, The Wall Street Journal, Dell and AOL. Gateway Capital would go on to service the merchant cash advance (MCA) industry in exclusive lead generation for Merchant Cash & Capital (Bizfi) and Rapid Capital Funding.
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Director Of Training And DevelopmentEpixtar Oct 2001 - Dec 2005Manila, PhilippinesEpixtar International Contact Center Group, Ltd is a business process outsourcing (BPO) company - aggregating contact center capacity and robust telephony infrastructure to deliver comprehensive, turnkey services to the enterprise market. From campaign design through ongoing management, Epixtar delivers value-driven, creative outsourcing solutions for the customer relationship management (CRM) and telesales initiatives of third-party companies. Companies use Epixtar's marketing expertise and well-trained personnel to acquire, support, and enhance the customer experience, reduce costs and generate top-line revenue. Epixtar’s corporate headquarters is in Miami, Florida and it currently maintains two contact centers in Manila, Philippines.
Robert J. Massengale Skills
Frequently Asked Questions about Robert J. Massengale
What company does Robert J. Massengale work for?
Robert J. Massengale works for Invictus Bpo
What is Robert J. Massengale's role at the current company?
Robert J. Massengale's current role is Senior Vice President Of Operations at Invictus BPO.
What is Robert J. Massengale's email address?
Robert J. Massengale's email address is rm****@****ing.com
What is Robert J. Massengale's direct phone number?
Robert J. Massengale's direct phone number is +130576*****
What are some of Robert J. Massengale's interests?
Robert J. Massengale has interest in I Love What I Do, Either Way, The Philippines, Thank Me, If You Hate The Accents From India.
What skills is Robert J. Massengale known for?
Robert J. Massengale has skills like Outsourcing, Bpo, Team Management, Call Centers, Offshoring, Managed Services, Performance Management, Sales Management, Sales Operations, Training Delivery, Leadership Development, Organizational Development.
Who are Robert J. Massengale's colleagues?
Robert J. Massengale's colleagues are Nathan Gulden, Desmond Gordon, Omar Cho, Misty Tablada, Roy Thompson, Evelyn Crespo, Rushelle Shanelle.
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