• Lead complex network infrastructure projects, overseeing installation and modernization efforts to enhance network performance and security.• Install, maintain, and repair high-speed fiber optic networks including GPON systems to ensure seamless connectivity across the research facility. Maintaining strict security standards.• Replace malfunctioning devices and upgrade older systems to maintain peak network efficiency and longevity.• Adjust, implement, manage network configurations, and manage VLAN assignment in a multi-vendor environment insuring end user connection to needed networks.• Partner with IT teams, staff, and external vendors to execute network-related projects, ensuring minimal downtime and alignment with customer requirements.• Use advanced diagnostic tools and methodologies to swiftly identify, troubleshoot, and rectify network anomalies and outages, aiming for maximum uptime.• Configure and manage networking equipment from diverse vendors, ensuring seamless integration and functionality.

• Manage ticket queue in a high availability production environment while troubleshooting and fixing issues as they emerge to maintain production numbers. • Lead implementation of new projects to increase availability of services for the facility as well as provide quality of life improvements to entire production team. • Write, schedule, and run Change Management tickets for network maintenance and hardware implementation. • Monitor and maintain facility network infrastructure and computer services in real time to keep production running smoothly. • Maintain and organize IT equipment on-hand stock and plan orders for upcoming projects. • Imaging and provisioning of PC’s, Thin Clients, and Mobile Devices. • Thermal, 3D and laser jet printer troubleshooting and repair.

• Provide support of clients: Servers, storage, networking, end user, telecommunications, firewalls, operating systems, and software. • Tasks include hardware maintenance; patching; troubleshooting/resolving tickets; deploying new equipment; creation and administration of user profiles; set up of site-to-site and remote access VPN systems; File server setup and management; backup solution deployment and monitoring. • Provide regularly scheduled onsite client services for maintenance or project work. • Assist with defining purchasing needs for clients' hardware, software, and services. • Carefully document Ticket resolutions so that any similar issues can be handled without future escalation.• Evaluate and document the client’s IT infrastructure, including network maps, hardware/software configurations, and IT processes.

• Addressed and rectified a broad range of hardware, software, printing, and networking challenges for a Federal Contract servicing over 4,000 users. • Demonstrated rapid diagnostic and issue escalation capabilities for cases requiring advanced technical support. • Provided reliable support to remote users outside standard business hours, operating with a high degree of independence. • Recognized for expertise in MacOS systems within two years of service, leading to a promotion to the Tier 2 Mac-specific support team.

• Successfully managed the company's IT infrastructure, incorporating MacOS and Windows-based network systems, while ensuring optimal website performance. • Responsible for the design and implementation of internal network attached storage system and management of day-to-day use.• Orchestrated the procurement and installation of hardware and software resources across MacOS and Windows platforms, while ensuring timely updates and patches. This strategic management minimized system vulnerabilities, maintained up-to-date enhancements, and facilitated uninterrupted and efficient business operations.• Expertly managed extensive image libraries and ensured high-quality post-processing for a large volume of unique photos per project. • Advanced to the position of Lead Photographer within the first year of service, specializing in engagement, wedding, and family portrait photography.