Robert Mazza Email & Phone Number

Rio Rancho, NM, US

Albuquerque, New Mexico, United States

Albuquerque, New Mexico, United States

• Lead complex network infrastructure projects, overseeing installation and modernization efforts to enhance network performance and security.
• Install, maintain, and repair high-speed fiber optic networks including GPON systems to ensure seamless connectivity across the research facility. Maintaining strict security standards.
• Replace malfunctioning devices and upgrade older systems to maintain peak network efficiency and longevity.
• Adjust, implement, manage network configurations, and manage VLAN assignment in a multi-vendor environment insuring end user connection to needed networks.
• Partner with IT teams, staff, and external vendors to execute network-related projects, ensuring minimal downtime and alignment with customer requirements.
• Use advanced diagnostic tools and methodologies to swiftly identify, troubleshoot, and rectify network anomalies and outages, aiming for maximum uptime.

Albuquerque, New Mexico, United States

• Manage ticket queue in a high availability production environment while troubleshooting and fixing issues as they emerge to maintain production numbers.
• Lead implementation of new projects to increase availability of services for the facility as well as provide quality of life improvements to entire production team.
• Write, schedule, and run Change Management tickets for network maintenance and hardware implementation.
• Monitor and maintain facility network infrastructure and computer services in real time to keep production running smoothly.
• Maintain and organize IT equipment on-hand stock and plan orders for upcoming projects.
• Imaging and provisioning of PC’s, Thin Clients, and Mobile Devices.

Albuquerque, New Mexico, United States

• Provide support of clients: Servers, storage, networking, end user, telecommunications, firewalls, operating systems, and software.
• Tasks include hardware maintenance; patching; troubleshooting/resolving tickets; deploying new equipment; creation and administration of user profiles; set up of site-to-site and remote access VPN systems; File server.
• Provide regularly scheduled onsite client services for maintenance or project work.
• Assist with defining purchasing needs for clients' hardware, software, and services.
• Carefully document Ticket resolutions so that any similar issues can be handled without future escalation.
• Evaluate and document the client’s IT infrastructure, including network maps, hardware/software configurations, and IT processes.

Albuquerque, New Mexico, United States

• Addressed and rectified a broad range of hardware, software, printing, and networking challenges for a Federal Contract servicing over 4,000 users.
• Demonstrated rapid diagnostic and issue escalation capabilities for cases requiring advanced technical support.
• Provided reliable support to remote users outside standard business hours, operating with a high degree of independence.
• Recognized for expertise in MacOS systems within two years of service, leading to a promotion to the Tier 2 Mac-specific support team.

Albuquerque, New Mexico, United States

• Successfully managed the company's IT infrastructure, incorporating MacOS and Windows-based network systems, while ensuring optimal website performance.
• Responsible for the design and implementation of internal network attached storage system and management of day-to-day use.
• Orchestrated the procurement and installation of hardware and software resources across MacOS and Windows platforms, while ensuring timely updates and patches. This strategic management minimized system.
• Expertly managed extensive image libraries and ensured high-quality post-processing for a large volume of unique photos per project.
• Advanced to the position of Lead Photographer within the first year of service, specializing in engagement, wedding, and family portrait photography.

Associate Of Arts And Sciences - Aas, Network Administration, 3.84

High School Diploma, Regular/General High School/Secondary Diploma Program