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Robert Moon π³οΈβπ is listed as Sr. Manager, Technical Enablement at Fivetran | Enabling employee development & inspiring excellence in performance at Fivetran, based in San Francisco, California, United States. AeroLeads shows a matched LinkedIn profile for Robert Moon π³οΈβπ.
Robert Moon π³οΈβπ previously worked as Sr Manager Technical Enablement at Fivetran and Technical Enablement Manager at Fivetran. Robert Moon π³οΈβπ holds Coursework Completed Toward A Bachelor Of Arts Degree In Biology And Minor In Graphic Design, Biology, General from Portland State University.
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Welcome to my profile! I am an empowering, pragmatic leader with 22+ years of experience and deep expertise in enterprise learning & development. I champion thought leadership and proactive guidance to align employees with corporate needs. I am known for transforming chaos into organization and clarity by prioritizing progress over perfection and solving problems within the current business state. I bring excellent communication, interpersonal, and relationship-building skills. I lead, mentor, and motivatehigh-performing global teams that celebrate innovation and achieve targets (e.g. reduction of new hire ramp time to productive state by >40%)β· STRATEGY β Providing expertise on the best approaches and modes of learning for top global companies.β· LEADERSHIP β Managing and mentoring teams of 75+ employees supporting 1,300+ person rapid growth organizations.β· PROGRAM MANAGEMENT & OPERATIONS β Leading the planning, project management, and execution of enterprise-wideinitiatives and introducing processes for scalability and standardized execution.β· EXECUTION & FACILITATION β Facilitating best-in-class virtual, blended, and live learning experiences with measurable L&D program effectiveness based on impact, knowledge, and behavior change with top industry certifications and training. I am a relationship builder and always looking to expand my professional network. I invite you to connect or reach out.Certified in Instructional Design, eLearning Instructional Design, Training Needs Analysis & Building Competency Models (Korn Ferry and Workitect Certified), Sententia Gamification L1 and L2 certifications. Member of the Association for Training & Development, International Customer Management Institute, and more.
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Oakland, California, US
Own the strategy, development, implementation, and overall performance for technical training programs that drive onboarding and enablement in a >500-person Engineering and Customer Support organization. Recruit, hire, and manage a global team of 3 people in the US, Ireland, and India. Lead the team to build and deliver technical learning paths, eLearning.
Oakland, California, US
Developed course content catalog for courses, and learning paths for reference, including technical learning paths, eLearning self-paced courses, certification, and other enablement programs to maximize the technical and support team members' success in their role. Built and managed an enablement team, developing, building, and managing technical.
San Francisco, CA, US
Business Registered: 6/2016Active Consulting/Contracting: 2019 to 2021Served as a trusted advisor and strategic consultant to a portfolio of startup and enterprise clients. Partnered with stakeholders to capture goals, align priorities, and deliver high-impact professional development programs. Led the design of skill and performance-based curriculum.
San Francisco, CA, US
Championed the planning and delivery of a best-in-class sales and customer care training andLeadership Development Program; identified Korn Ferry competencies for leveling and compensationbanding. Analyzed 26 vendor potential program solutions for management and presented the top 3 recommendations aligned with leadership-defined needs.Rock Healthβs 2017.
Mountain View, CA, US
From Start upRecruited to create a foundational customer service program during rapid growth from 100 to 1,200+ employees. Designed andlaunched a national, state-of-the-art training center. Managed program implementations for Customer Support, Installer Trainingfoundation, and QA programs. Created competency maps for skill-based training. Hired, managed.
San Francisco, CA, US
Recruited and led the curriculum development for three outsourced contact centers. Reduced training time and costs by 40%. Improved proficiency and performance. Reduced AHT from 22 to 18 mins, improving Break AUX down from 18% to 7%. Increased first call resolution 14%.
New York, NY, US
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Robert Moon π³οΈβπ works for Fivetran.
Robert Moon π³οΈβπ is listed as Sr. Manager, Technical Enablement at Fivetran | Enabling employee development & inspiring excellence in performance at Fivetran.
Robert Moon π³οΈβπ is based in San Francisco, California, United States while working with Fivetran.
Robert Moon π³οΈβπ has worked for Fivetran, Veloceti Consulting, Llc, Grand Rounds, Inc., Google Fiber, and Credo Mobile Working Assets.
You can use AeroLeads to view verified contact signals for Robert Moon π³οΈβπ at Fivetran, including work email, phone, and LinkedIn data when available.
Robert Moon π³οΈβπ holds Coursework Completed Toward A Bachelor Of Arts Degree In Biology And Minor In Graphic Design, Biology, General from Portland State University.
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