I'm a long time collections and credit professional as you see. All commercial collections with the bulk of my experience in DSD. (Direct Service Delivery) lots of B2B collecting lots of deductions/disputes reconciling and lots of credit worthiness decision making. Maintaining aged receivables and a DSO that fluctuated in the 20's. I appreciate the customer relationship, but that said, customers pay for services, and to stay one we need payment on time to protect ourselves.Once, I placed a credit hold on an office of the IRS due to non-payment, received a response with payment information the same day, the good fellow who helped said he got notices from the IRS all the time related to his work and that it always scared him to death. How could I do this? he wondered. Well sir, your organization owes the money.' I could tell similar tales of a senator and a state governor's office, and a major bank; ALL OF WHOM PAID, AND KEPT A GOOD RECORD WITH MY EMPLOYER GOING FORWARD. Hurray!