Robert J Thomas Email & Phone Number

Supervise a direct team of 12 associates while providing additional support for a broader team of 42 associates in a remote environment. Analyze quality and performance reports to make process improvements and provide coaching as needed. Establish and maintain strong client relationships. Monitor overall team performance to ensure service level agreements are met or exceeded as well as manage the resolution of client issues and ensure appropriate follow-up is done. Partner with quality team for continuous improvement of customer experience.

Fort Mill, South Carolina, United States

Manage special projects through coordination of tasks and objectives, overseeing multiple priorities concurrently to adapt to changes in business needs. Deep knowledge of healthcare payers and policies in addition to understanding and applying operational processes and standard operating procedures. Leverage communication talents to build relationships with stakeholders, facilitate team discussions and team meetings, and communicate project statuses. Resolve program related issues effectively and efficiently, to win-win outcomes.Key contributions:♦ Met every milestone through continuous monitoring program SLA’s and productivity metrics.♦ Serves as program advisor, sharing institutional knowledge with others to make daily operations run smoothly.

This program provides access to medication for insured and uninsured patients. Collect and review all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes. Independently analyze, report, and communicate any reimbursement trends/delays (e.g. billing denials, claim denials, pricing errors, payments, etc.). Problem solving within a diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Networks with internal and external personnel. Liaison between specialty pharmacy and sites to ensure efficient delivery of medication.Key contributions:♦ Singlehandedly led several management special projects to success.♦ Convinced key client to allow access by our internal specialty pharmacy, streamlining emails and creating efficient automation of a very manual process.

Fort Mill, South Carolina

Developed strong relationships with professional clients in the provision of customer service excellence. Provided procedural expertise regarding technology and business processes. Researched complex situations, managed client expectations, and defined necessary actions to resolve inquires. Completed operational tasks including data input.

Provided advanced and in-depth insurance reimbursement services to patients, providers, and caregivers including billing and coding support, claims assistance, tracking, and submission. Helped with prior authorization and tracking, appeals, and denials. Conducted advanced alternate coverage research.Key contributions:♦ Built strong rapport with all site contacts, resulting in trustworthy business relationships.♦ Recognized by management for going above and beyond, continually taking on additional responsibilities.

Provide supportive assistance to patients, physicians and other healthcare professionals related to the proper use and acquisition of Client specific Therapeutics and oncology products. Process applications and schedule appropriate follow-through as necessary to address questions and concerns. Assist QA with compiling daily activity reports to include order issues, product tracking and duplicate errors. Confirm physician information prior to shipment of medication.

Responsible for custody and supervision of inmates including intake and processing; searching individuals and their living areas for weapons and illegal narcotics; transporting inmates to other institutions, court, or outside medical facilities for medical treatment; settling disputes between inmates; and enforcing discipline. Manage housing units with up to 300 offenders.Admin duties as required.Supervise and train new officers.Scheduled and processed payroll for offender work and payments.