Robert James Luna Email & Phone Number

San Antonio, Texas, United States

• Provide safe, reliable, and efficient transportation as well as exceptional customer service to persons with disabilities
• Practice fair and nondiscriminatory treatment towards customers daily
• Manage requests for information, comments, or complaints daily from customers regarding available services
• Maintain open communication with VIAtrans team members for problem resolution, knowledge transfer of helpful information, and to support junior staff new to the program
• Ability to speak clearly and effectively communicate verbally, both in person and by VIAtrans communication equipment
• Demonstrate a professional commitment to assure compliance with all organizational policies, practices and programs; related to safety, health, and system security

San Antonio, Texas, United States

• Proactively communicated regularly with client and team leadership to evaluate and ensure delivery of optimal service to client and designated program
• Acted as the primary contact for clients regarding day-to-day matters, completed documentation, and provided prompt customer services
• Assessed for clients needs based on objectives and suggested plan or changes to improve results for clients
• Educated clients regarding individualized plan, process, and goals for success
• Gauged client satisfaction through client visits and day-to-day interaction
• Provides problem solving resolutions towards client crisis daily