Robert Janiszewski Email & Phone Number

Mission: Not only we understand business, operations and IT. We work with them to implement what we design with them. We share our customers’ successes.• building and implementing strategies• designing products for our clients customers • redefining business goals, naming and contracting KPIs• business and operations issues and root cause audit, walk the process analysis, process assessment followed by owner and user interviews• documenting business and assessment results, muda measurement, business opportunities and financial results validation • Design Thinking® based business problem solution design • validation of the designed solution with end users based on RPG (own methodology) • designed solution embedding into the customers infrastructure and ecosystem • preparing organization for change, roadmap creation and resources contracting • technology selection, vendor validations (RFP/RFQ) and contracting • business result driven execution of the solution implementationKEY PROJECTS: 1. Leading retail player, paperless logistics process design, project lead, SMEIssue assessment and design of eIDAS based digital confirmation embedment into logistics processes and customers distribution network, logistics and technical infrastructure • Walk the process for distribution, contracting and operations • Design Thinking workshops on the selected processes and business issues • RPG solution validation and technical assessment • Embedding the designed solution into the organization, implementation roadmap design2. ECM implementation project preparation, consumer Bank (2019) project lead, SME• ECM technology and vendors assessment • Hackathon on technology fit for the selected platform • Project scoping and gathering internal consent for the final project shape and expected outcomes • Preparing agile contract with the vendor and negotiations • Designing of the TO BE paperless processes, services and opertions model for TO BE paperless organization

Warszawa, Woj. Mazowieckie, Pl

• consultancy regarding digital servicing, customer experience and automated processing of customer and consumer’s needs• process and operations audit, operations and sales optimization • TO BE solution design, technology selection, vendor validation • product fit and market fit business validation, revenue pull and costs analysis• leading complex, multidisciplinary projects management in the areas of new business development, online sales, paperless solutions (e-Documents and e-signature), Internet & Mobile Banking, biometrics and its usage in on-boarding processes. • designing of the operations model for the TO BE solution, securing the legal side of the project• teams and organization change management KEY PROJECTS:1. Global ECM vendors assessment for 2 financial institutions (2018), project lead, SMEEnhanced analysis on practical aspects of ECM (CDP) platforms for financial services implementations2. Car financing strategy and execution model for Consumer Bank (2017), project lead, SME. Down to earth practical approach and solutions aimed at business growth. It included• Design of one process for 4 products supported 2 legal entities driving omni-channel sales• Design of Target Operating Model,• Design of business and IT architecture3. Paperless Blueprint design for Consumer Bank (2016), project lead, SMEPreparing the organization for digital transformation and selecting the technology to deliver expected business and financial results 4. Omnichannel business, operation and IT architecture ecosystem (2016 – 2017), PwC’s internal startup lead, SMEThe initiative has started as a single idea, and lead to opening of internal startup and gaining financing for the innovation. It is designed as PwC’s ecosystem (IT solution, business driver, operation model and distribution channel, GUI and API) supporting PwC’s customers with omnichannel sales and digital strategy execution. The inisiative has been converted into project delivered for customers.

Chiyoda-Ku, Tokyo, Jp

• execution of projects on behalf Polish office, delivering ready to use solutions for financial sector• delivering business concepts and analysis to support presales• optimization of sales and back office business processes, reduction of documentation handling costs for the customers from the mobile and internet banking platforms• as a team we were designing Finger Vein biometric technology based solutions (including device-less ATM cash withdrawals, ink-less contract signing, cyber security). Responsible for projects scope, timelines, resources, delivery and project results. Cooperation with suppliers, business partners, and Hitachi Group subsidiaries both in Europe and overseas. Reported to Warsaw (PL) and London (UK).

Warszawa, Warszawa, Pl

• Project management in the scope of (e)documentation processing, data management and processes redesign from business, operations and IT perspective. • execution of business processes efficiency programs, operations relocation and launching the e-documentation repository for corporate banking. • actively participation in BRE Bank strategy development, working closely with the Bank executives.

Warszawa, Warszawa, Pl

• launching an innovative process that enabled Slovak and Czech Republic clients sign contracts remotely. • training the Local Heads of Core Business in Slovakia and Czech Republic and orienting the teams with mBank’s corporate culture. • leading and coordinating product portfolio design of Slovak and Czech Republic. • preparation of Core Business implementation strategy for expansion at Hungarian, United Kingdom and German markets (project frozen in 2008).

Warszawa, Warszawa, Pl

• responsibility for reaching sale and financial targets of the Core Business Line and Service Level Agreement monitoring. • co-creation of checking accounts, saving accounts and debit cards cross-sell processes. • negotiation of numerous costs cutting contracts with ATM operators and external partners.

Warszawa, Warszawa, Pl

• implementation of co-branded credit card programs. My assignments included financial analysis, negotiations with business partners, technical documentation creation, solution testing and execution of the signed contracts. • Together with Risk Department, introduction an innovative approach to risk policy for co-branded projects. Responsible for cobranded credit cards portfolio P&L.

Warszawa, Pl

• redesigning and launching new Target Operating Model for regional offices standardizing services used by sales forces. The model was tested in 2 regions (łódzki and mazowiecki) and rolled out as the corporate standard subsequently n all Polkomtel’s sales regions.

Customer Focused Innovation Program

High Impact Leadership: Maximizing Individual & Organizational Performance

Master’S Degree In Mathematics, Mathematics And Computer Science

Education record