Robert Jarrell Email and Phone Number

Information Technology Director for the Foreign Intelligence Surveillance Court (FISC) within the US Courts. Responsible for the overall administration and security of both classified and non-classified information technology and telephone systems, monitor and maintain hardware and software, ensure integration and performance of all components as well as maintain the security and integrity of all systems, including passwords, virus protection and backup. Also responsible for the administration of courtroom technology including audio, video, court reporting and computer presentation systems.Develop and implement technology policies and will advise on technology spending, aligning technology with the strategic planning process. Ensure that the Court's entire information and telecommunications systems function reliably and securely.Serves as the point of contact and technology expert for legal and clerical staff, responsible for day to day operations, support and security for all Court information technology. Work closely with the Clerk and the Judges of the Court in designing and implementing up-to-date, sophisticated information technology systems for the Court.Acts as COMSEC Custodian for classified infrastructure that includes Sectéra vIPer phones. Manages classified equipment, materials, and information in accordance with NSA COMSEC policies. Securely stores classified material, maintains COMSEC access list, limits access to classified material to authorized personnel, maintains accountability of all COMSEC material, submits required accounting reports, and briefs users and maintains records of initial briefings and debriefings. Programs and distributes COMSEC devices, orders, receives, loads, and manages COMSEC keying material using the Key Management Infrastructure (KMI) and Simple Key Loader (SKL) and other devices. Re-keys circuits as required.Administers Microsoft Server 2016/2019, Windows 10/11 and Hyper-V virtual machines/servers.

Serve as district Computer System Administrator and supervise Assistant Computer System Administrator. Provide administration, technical and user support, as well as training for all computer operations of the FPDO. Support division offices in Alexandria, Richmond, Norfolk and Newport News, VA.Test and perform routine upgrades of hardware and software, develop equipment upgrade schedules, and meet with users to identify needs and assist with the evaluation, recommendation, and procurement of network hardware, office IT equipment, and related software. Responsible for maintaining technical and user documentation for all assigned systems and applications, providing technical support for all systems, ensuring integrity and safety of office data and performing or coordinating all IT support services necessary for the successful operation of all IT systems. Design, develop and maintain district website.Related responsibilities include provide consultation and support to staff attorneys, investigators and paralegals in computer forensics, trial preparation and presentation or working with outside vendors with all phases of electronic or other discovery management, including identification, preservation, collection, processing, review, analysis, production and presentation of paper documents or electronically stored information. Network security responsibilities include developing procedures for user and visitor access, backup routines, disaster recovery, inventory control, and virus, spyware protection measures.

Coordinate and oversee personal computer administration and support. Perform routine computer administration and support as well as more complex administration and support duties, including developing configuration standards, recommending software and hardware changes, and coordinating and implementing network security measures. Collaborate with supervisors, managers, executives and judges.Respond to various IT-related help desk requests regarding equipment, network configurations and software issues. Provide ad-hoc training for user application questions. Assist both internal and external customers with routine inquiries received at the IT help desk. Recommend changes to improve systems and configuration as well as determine hardware or software requirements related to such changes. Maintain knowledge of current and upcoming technology events and equipment.Diagnose hardware and software problems and performs maintenance or upgrades to remedy issues. Develops and implements short term and long range automation improvement plans for the court to ensure that changes can be implemented with minimal disruption to the court site. Conduct site surveys in preparation for installation of computer equipment and software. Receives, tests, and installs new updated software releases of both standard and customized office automation products and court developed systems.

Assigned to the Offices of Information Technology (OIT), Systems Deployment and Support Division (SDSD), Training Branch within the Administrative Office (AO) for the United States Courts Systems San Antonio, Texas as a Technical Trainer for both non-technical end users and IT professionals in a wide variety of course types. Act as Subject Matter Expert (SME) to design, develop, maintain and test E-Learning training materials for Electronic Learning Modules (ELMs) that are utilized by US Court employees over the Intranet. Design, develop, maintain and prepare instructor led training and act as classroom instructor.

Began career with the United States Marshals Service (USMS) as a Senior Systems Administrator and was continually given increased levels of progressive responsibility until being named the full time Team Leader for the End Users Operations Group (EUOG). As Team Leader of the EUOG concentrated on enterprise wide tasks assigned to the EUOG by the USMS CIO. The EUOG team was put together within the USMS to provide support, evaluation, and approval of all Operating System (OS) images, software and hardware deployed across the entire USMS enterprise. Conducted meetings and planned EUOG activities. Assigned responsibilities to individual team members. Developed short and long range plans for the team. Ensured all projects were completed on time and held to team standards. Analyzed USMS business model to stay current with software and hardware releases.

Through mergers the MCI eventually become WorldCom. Administered and managed a Novell 4.1 network and 25 file servers with a user base of nearly 500 users. Installed all network software and patch upgrades and revisions changes. Administered and managed a Windows NT 4.0 network with 2 file servers. Integrated Novel File Servers Domain Services into NT Domains. Maintained Compaq rack mount network hardware and install network interface cards, SCSI hard disc drives, motherboards, and RAM.Provided advanced technical support for other Network Analysts in our supported region of the country. Analyzed network traffic and made recommendations to Wide Area Network Analysts for improved reliability and speed of network. Assisted in the installation of Ethernet switches and hubs. Administer and supported GroupWise 4.1a Post Office in a Novell environment.Provided advanced second level technical support for Microcomputer Support Specialists in Windows 95 and NT 4.0 workstation environment.

Administer and manage at an advanced level a Novell 3.x Network with 20 file servers and a user base of nearly 2,000. Responsible for new user additions to the local area network.Provide end user software technical support for users at main hospital facility and various remote facilities for a variety of software packages operating under DOS and Windows environments.Install memory and various peripheral devices to personal computers and IBM file servers. Oversee backup operations on all servers and troubleshoot problems as they occur. Install and configure various token ring hubs and network interface cards. Administer and maintain a Word Perfect Office 4.0 post office.Act as a contact for field engineer department for advanced troubleshooting as required.

Through mergers the MCI eventually become WorldCom. Provided hardware and software technical support for a user base of 450 local and 250 remote site employees in various PC compatible software titles and hardware platforms running DOS and Windows 3.1.Assist in the Administration and maintenance of a Novell 3.x network. Support cc:Mail and GroupWise mail servers. Install, troubleshoot, and maintain Netport print servers, Discport CD-ROM servers, and multi-line fax servers. Perform daily backup procedure utilizing both internal and external tape backup units and Intel Express multi-tape unit.Assisted in migration from Novell 3.x to Novell 4.x network software. Required at various times to provide on site training in various applications.

Performed maintenance on C-130 aircraft and support equipment. Honorably discharged in 1987 as an E-4 Sergeant.