Robert Jeffrey Email & Phone Number

Norwich, New York, United States

Responsible for development and execution of marketing and sales plans to promote the growth of the Museum. Responsible for financial management and reporting to Local, State, and Federal Agencies and to the Board of Trustees. Responsible for management of all museum operations including fundraising, personnel/Human Resource matters, community relations and fostering relations with all internal and external stakeholders. Responsible for Facility Management of an 89,000 sq. ft. facility and manage the Museum’s computer system.

Sherburne, New York

Responsible for managing a Customer Service Center, providing 7X24 service to customers. Manage a team of five (5) Supervisors and their 84 direct reports focused on exceeding customer expectations and building customer loyalty by ensuring customer repair and service orders are dispatched to and completed by 721 Field Technicians to over 1,000,000 customers in seven (7) states. Responsible for implementing corporate policies and programs, addressing employee FMLA, STD, LTD, compensation issues, performance management and ensuring performance appraisals are completed. Demonstrated ability to promote teamwork to motivate, inspire, lead and develop employees to improve their knowledge and productivity and customer relationship building skills. Responsible for developing and implementing Take-the-Lead sales programs, and other customer focused campaign strategies, and product promotions. Accountable for listening to the “Voice of the Customer” and enhancing their experience with our company, its products and services. Managed budget of $4+ million dollars, developing and implementing process improvements and metrics to improve productivity and to delight the customer. Ensured after-hour operations support to 13 States with a customer base of approximately 2,000,000. Coordinated, communicated and supported logistics for the deployment of new product launches.

Rochester, New York

Lead Negotiator for Interconnection contracts with Competitive Local Exchange Carriers and Wireless with Frontier Communications in the states of New York, Pennsylvania, West Virginia, Tennessee, & Illinois

Sherburne, New York

Support Eastern Region Operations by providing critical data, analysis and making recommendations in order to achieve organizational objectives, improve market share, grow revenue and to control costs. Responsible to acquire, analyze and issue the measurements/data used to manage for short & long range planning activities.Project manager for all repair/test/dispatch activities in the Plant Service Center, as well as, activities, processes and deliverables relating to the integration of acquired markets.Accountable for ensuring internal and external objectives are met and establish processes and procedures, identify training requirements to improve productivity and delight the customer.

Johnstown, New York

Responsible for growing, managing and developing a team of 45 associates and 3 Supervisors to provision Frontier’s competitive products in new markets while focusing on improving productivity, reducing costs by establishing automated order processes, and delivering exceptional customer service

Norwich, New York

Manage and oversee 23 dispatchers and 7 testers which serve 6 states, 311,507 access lines and 300 technicians. Insure all customer troubles and orders are dispatched and completed on a timely basis. To motivate and promote teamwork to drive the passion of delighting customers.

Norwich, New York

Manage and oversee nine frontliners which serve over 14,000 customers in six exchanges. Insure all work performed is of the highest quality and to exceed customers expectations. Promoted teamwork and improved customer service through reduced repeat reports and served as Quality Action Team Facilitator. Maintained an accident free work force for over 2 years.

Sherburne, New York

Provided leadership and direction to 12 company employees to insure a $12 million outside plant construction budget was cutover on time and helped each team member understand their role to deliver above and beyond service.

Sherburne, New York

Responsible for designing outside plant facilities, obtained permits and easements. Coordinated engineering activity with construction and service groups. Insured that existing facilities were adequately utilized.

Hancock, New York

Coordination and engineering of major facility projects. Coordination of major cost reduction projects. Engineering and implementation of all new equipment.

Bachelor Of Science (B.S.), Manufacturing Engineering

Associates Degree, Mechanical And Industrial Engineering