Robert Jimenez Email & Phone Number

Englewood, Co, Us

■ Organized the full replacement & standardization of the IP vending, DNS Resolvers and Network Time Protocol infrastructure while minimizing any disruption to the network at large. Working with the development group to verify integrations with those systems prior to any changes.■ Administering the systems that govern subscriber speeds, responses to (D)DOS attacks and enforcement of authorized vs. unauthorized devices. ■ Run periodic training sessions for peers and other engineering groups on the systems that I maintain. As well as writing guides for specific procedures on those systems and how they tie into our standards.■ Participate in an on-call rotation responding to any core issues.

Provo, Ut, Us

■ Manage and maintain network infrastructure and system development tasks for internal clients for a home services firm and Internet Service Provider that services residential clients in Utah and Texas■ Evaluate and identify network design needs to ensure optimization, compliance with new standards and business sustainability while leading implementations of servers, network, and datacenter, the deployment of $250K+ routing and server equipment on-site and remotely ■ Integrated acquisition assets into main subscriber network with no downtime to customers■ Requested and justified an initial IPv6 allocation from ARIN, conducted advanced testing that integrated IPv6 into a mimicked version of the Subscriber Management System to find issues in preparation for a potential rollout to customers■ Set-up common DHCP servers to differentiate between corporate equipment and infrastructure CPEs across 3 regions■ Implemented an MPLS based network using Alcatel-Lucent equipment across multiple providers and regions■ Test, validate, provide feedback and write-up defects on R&D hardware/projects.■ Built a templated virtual cluster for the Auto-Configuration(TR-69) servers, auto-provisioning CPEdevices that can be deployed with minimal interaction.

American Fork, Ut, Us

■ Oversaw hosting servers and support systems for customers and maintained backend systems for provisioning and CRM for an Internet Services Provider■ Planned and implemented integration of acquired networks and customers into primary network ■ Supported the implementation of a Cisco-based service provider network based on Cisco, recommended by Service Provider Model Network, to provide redundancy across multiple core locations■ Enhanced and replaced system features after comprehensive evaluations across 3 primary cores and 100 sites■ Mentored junior Networking staff and assisted the execution of infrastructure-related projects

American Fork, Ut, Us

■ Managed the implementation and performance tuning of a variety of server environments in support of business operations■ Configured, administered, and troubleshoot IT infrastructure in response to 10+ helpdesk tickets per week■ Performed functional analysis and cost-benefit studies to determine proper allocation of resources in devising IT solutions■ Implemented OSPF routing protocol and tags to propagate network changes quickly■ Evaluated requirements to develop total systems solutions within project timelines and budget constraints ■ Trained end-users in the proper use of IT systems and monitored overall network health to support business operations

American Fork, Ut, Us

■Served as an on-site dedicated IT Systems expert and IT support technician for 20+ users with distributed workstations■Evaluated, monitored and enhanced IT infrastructure, including the management of multiple servers ■Organized the datacenter, replaced firewalls, implemented a VPN, created an in-house wiki, and built an in-house Jabber server ■Resolved multiple IT issues and supported IT needs of peripheral devices used by the employee-base■Facilitated “Ask an Engineer” learning and training sessions for internal employee education

■ Configured and troubleshoot IT infrastructure in support of clients with residential accounts with an ISP ■ Managed the installations, implementations and ongoing supportive maintenance of wireless systems and deployed network■ Configured modules in Platypus to track IT inventory and customer technical information ■ Researched requirements, made recommendations for changes, upgrades, removals, and enhancements for network administration

Us

■ Provided IT support for local and remote offices in support of a TV and Internet Service Provider with residential client accounts■ Set-up office network and 20+ workstations for corporate use, provided technical support for customer internet connections, and directed system integration efforts during strategic business activities■ Configured and maintained systems for Exchange and Peachtree accounting software program in sustaining business operations■ Implemented a replacement Qmail server system, preventing over-expenditures on an IT server■ Provided onsite support and troubleshooting assistance for remote engineers in maintaining the Television lab

■ Built and managed IT system infrastructure for ISP with 500+ residential client accounts■ Architected and maintained support systems for webhosting and internet access■ Devised and deployed a creative solution to protect customers and routers from wide-spread virus that attached to DSL models■ Maintained an in–house dial-up system with firewall protected services to simultaneously handle 48 dial-up connections