Robert Jimenez Email & Phone Number

Englewood, CO, US

■ Organized the full replacement & standardization of the IP vending, DNS Resolvers and Network Time Protocol infrastructure while minimizing any disruption to the network at large. Working with the development group to verify integrations with those systems prior to any changes.■ Administering the systems that govern subscriber speeds, responses to (D)DOS.

Provo, UT, US

■ Manage and maintain network infrastructure and system development tasks for internal clients for a home services firm and Internet Service Provider that services residential clients in Utah and Texas■ Evaluate and identify network design needs to ensure optimization, compliance with new standards and business sustainability while leading implementations.

American Fork, UT, US

■ Oversaw hosting servers and support systems for customers and maintained backend systems for provisioning and CRM for an Internet Services Provider■ Planned and implemented integration of acquired networks and customers into primary network ■ Supported the implementation of a Cisco-based service provider network based on Cisco, recommended by Service.

American Fork, UT, US

■ Managed the implementation and performance tuning of a variety of server environments in support of business operations■ Configured, administered, and troubleshoot IT infrastructure in response to 10+ helpdesk tickets per week■ Performed functional analysis and cost-benefit studies to determine proper allocation of resources in devising IT solutions■.

American Fork, UT, US

■Served as an on-site dedicated IT Systems expert and IT support technician for 20+ users with distributed workstations■Evaluated, monitored and enhanced IT infrastructure, including the management of multiple servers ■Organized the datacenter, replaced firewalls, implemented a VPN, created an in-house wiki, and built an in-house Jabber server ■Resolved.

■ Configured and troubleshoot IT infrastructure in support of clients with residential accounts with an ISP ■ Managed the installations, implementations and ongoing supportive maintenance of wireless systems and deployed network■ Configured modules in Platypus to track IT inventory and customer technical information ■ Researched requirements, made.

US

■ Provided IT support for local and remote offices in support of a TV and Internet Service Provider with residential client accounts■ Set-up office network and 20+ workstations for corporate use, provided technical support for customer internet connections, and directed system integration efforts during strategic business activities■ Configured and.

■ Built and managed IT system infrastructure for ISP with 500+ residential client accounts■ Architected and maintained support systems for webhosting and internet access■ Devised and deployed a creative solution to protect customers and routers from wide-spread virus that attached to DSL models■ Maintained an in–house dial-up system with firewall protected.