I am an experienced Customer Service and Technical Support Specialist rendering remote assistance over the phone, live video call, email, and chat support to clients and customers respectively. I have over 6 of years experience in rendering flawless and top-notch services and sales drive through high-quality marketing skills. conversation, persuasion, and efficient and effective customer service. I am vast in the use of Google workspace and CRM tools and I go above and beyond in delivering, meeting, and exceeding clients' expectations through my robust skill set.
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Virtual AssistantYesvirtual Oct 2023 - PresentPhilippines -
Technical Support GroupSetschedule Aug 2021 - Oct 2021Remote / Work From HomeThe Technical Support Group assists SetSchedule’s clients on the customer side. Moreover, they serve as a liaison to determine the needs of the clients. Having said so, their role is not merely limited to the technical aspect of the platform. They also provide empathetic support that aids in retaining the clients’ needs at the forefront of every interaction. When it comes to technical inquiries, they provide support and assistance to SetSchedule’s Pro and Starter Users as well as the PremiumMembers. -
Advisor Ii, Technical SupportConcentrix Aug 2019 - Aug 2021Two Sanparq Building San Antonio Park Square In Bacolod City 6100 Negros Occidental PhilippinesWorking as a Technical Support for one of the top internet service providers in the United States keeps you on your toes. You’ll work in a fast-paced, 24/7 call center environment using your quick thinking to solve a variety of issues. You must be resourceful, eager to learn, and able to adapt to our ever-evolving work environment. If you are up for the challenge.Skills: Communication, dependability, multi-tasking, and customer serviceAbilities: Problem-solving, critical thinking, willingness to learn, technical aptitude -
Technical Support RepresentativeTranscom Worldwide (Philippines) Inc. Jan 2017 - Jun 2018Tower B Ground Floor, One Global Center, Megaworld Blvd, Mandurriao, Iloilo, 5000 IloiloAs Technical Support Representatives for cable, internet, and phone services we troubleshoot hardware and software issues and communicate with the helpdesk to resolve complex issues or problems. Providing excellent support and assistance to ensure adherence to positive customer quality experience.
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Customer Service RepresentativeTranscom Worldwide (Philippines) Inc. Jun 2015 - Mar 2016Araneta Ave, Barangay Tangub, Bacolod, 6100 Negros OccidentalAs Technical Support Representatives for one of the largest providers of cable, internet, and phone services in the US, we are working closely with higher-level Technicians to understand the root cause for provisioning and repair-related tickets; communicate and/or implement process requirements to reduce overall trouble rates. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on time.
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Customer Service RepresentativePanasiatic Call Center Inc. Aug 2014 - May 2015Building C. Hilado Circumferential Road Bacolod City 6100 Negros Occidental, PhilippinesAs a Customer Service Representative for one of the United State largest telecommunication providers, we handle complaints about telephone service, wireless reception, dial-up Internet connectivity, and billing issuesConduct research into connectivity problems or billing errors to resolve issuesTreat customers with kindness, honesty, and respect to retain their businessAcquire thorough knowledge of the company's services and products to make a good first impression on potential customers
Robert John Natividad Education Details
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Central Philippine State UniversityInformation Technology
Frequently Asked Questions about Robert John Natividad
What company does Robert John Natividad work for?
Robert John Natividad works for Yesvirtual
What is Robert John Natividad's role at the current company?
Robert John Natividad's current role is Customer Service Representative.
What schools did Robert John Natividad attend?
Robert John Natividad attended Central Philippine State University.
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Robert John Natividad
Bacolod
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