Robert John (Rj) Email and Phone Number

• Spearhead and lead the timely, cost efficient and effective global end-to-end Fulfilment, Materials, Warehousing and Logistics spend on finished and semi-finished goods storage and transportation from suppliers till end users. Including retail operations globally. • Responsible for Global Inventory Accuracy, Stockist Replenishment, Managing Slow-moving products and stock availability at all-time in line with promotions / seasonal demand by SKUs. • Collaboration with 3PL’s/4PL’s to ensure proper freight rates, optimal mode/lane routing guides, efficient business processes, performance measurement, issue resolution, and continuous improvement efforts. Conduct annually / bi-yearly service providers’ RFQ.• Working with Procurement to assure best cost contractual agreements are attained from the beginning and to set/negotiate the Incoterms. • Building organisational capabilities and providing direction to team to achieve world class service and cost saving targets through consistent reviews in identifying cost/service improvement opportunities. • Partnering with other Supply Chain departments and Collaboration across the businesses to understand commercial and operational logistics strategies, needs, and opportunities and as an outcome setting joint goals. • Global Trade Compliance to be adhered at all time. Operates and manage Private Bonded Warehouse. • KPI management includes Logistics Spend and Service Quality, Inventory Accuracy, Warehouse Cost and Efficiency. • Strategic management of global logistics projects to enable the attainment of corporate objectives.

Responsibilities : Leadership role in implementing & shaping the organization’s corporate and strategic direction towards success. Including high performance culture focused on excellent customer service, accelerating revenue, managing expenses, optimization of profitability, ongoing learning and continues improvement. • Overall responsible for the day-to-day business operations, practices, commercial and its expansions including optimization of profitability and continues improvement (CI).• Responsible for multi-channel (Ecommerce, Catalog, Retail Stores) including forecasting, buy planning, ecommerce in-stocks, and subcon production management.• Plan and execute quarterly and annual financial goal management with direct profit and lost (P&L) responsibilities.• Develop action plans in line with organization strategies that help the organization successfully meet its vision and mission. • Ensuring individual departments meet its deliverables, recommending and devising any new policies that are beneficial to the goodwill of the organization.• Plan and meet the changing needs of the organization, marketplace, customers (B2B) and employees.• Develop strategy by collecting and collating market information for trend analysis and promote new segments. • Communicating with top clients and attracting new business opportunities to increasing profitability and market share.

• Analyze and identify customers’ data & information to implement and execute retention programs countrywide. • Identify and recommend the growth focus areas, injects creativity, data segmentation, online and offline marketing and loyalty and customer retention programs.• Drive the annual budget exercise and distributions of sales targets with the sales management team. • Introduce attractive rewards & remunerations package/systems for sales target achievers up to ‘blue-sky’ performers. • Telemarketing campaigns and special projects to churn revenues. • Freight Account Management specialising by trade-lane and industry focused.

Overall Role PurposeLead and manage a group of Account Managers to achieve and exceed targeted performance: revenue, profitability, service quality within a group of Global & Multinational Customers. To provide customized solutions beyond standard offerings. Liaise closely with Regional and Global Directors by industry focus ie Aerospace, Automotive, Electronics, and Pharmaceutical…. Key activities1. Customer Management -Drive annual budgeting, develop tailored sales strategies, ensure implementation, regularly analyze and evaluate progress against pipeline, revenue and profit targets. -Ensure the service standards are uniformed with DHL Global Office offerings. 2. Team Management -Lead, motivate, train, coach and monitor performance of Account Managers. -Develop a high performance service culture within the functional department. -Develop IKOs/KPIs with team members and monitor individual performance. -Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.