Robert John Stevens Email & Phone Number

York, Pennsylvania

York, Pennsylvania

Panel indication product technical support. This includes counters, timers, rate meters, analog displays , and PID loop temperature controls. Also support our encoder, NPN sensor, signal conditioner, and serial communications options. Technical support provided via telephone and email. Familiar with customer ticket tracking systems such as ZenDesk.

Whitedeer Pa

Technical support to customers via telephone and email. Required to read and understand electrical and refrigeration schematics and parts lists.Experienced electrical circuit troubleshooter 3PH power and 110V control circuits, relays, timers, and contactors. Required to be able to troubleshoot and evaluate mechanical relay circuits and control settings/functions.Ability to recommend control or unit option retrofits and updates for older equipment. Responsible for service call,parts,and retrofit quotations. Responsible for field service technician dispatch.Responsible for documenting and handling of warranty service and parts calls. Documenting service call and customer contact activity using Salesforce, ServiceMax, Microsoft products, BPCS inventory management, and inter-company problem report database. Responsible for scheduling service dates and parts shipments with customers. Responsible for handling customer purchase orders and invoicing at call completion. Travel to customer sites and complete service work orders or demonstrate product upgrades like temperature controllers and optional equipment.

Whitedeer Pa

Responsible for unit operation and function testing.Ensure equipment meets company quality standards. Ensure equipment and options match work order.Document equipment performance data using Microsoft products. Document unit failures in a quality control/problem report database.Required to setup PID loop heat controls and high limits such as Watlow, Yokogawa, Partlow, and Honeywell products.Required to use control interface software during unit setup. Examples are Linktenn32 and LL100.Required to setup ovens to meet ASTM Type I and Type II air change rate testing.Required to setup ovens to meet AMS 2750 heat treating and uniformity mapping. Required to setup equipment such as watt meters and data loggers for temperature uniformity maps.

Williamsport, Pennsylvania Area

Required to read and understand component assembly, layout, and wiring schematics. Required to assemble, layout and wire electrical components and terminate harnesses to main terminal contact points.Required to document and sign off when assembly and electrical operations were complete. Required to use and maintain basic electricians hand tools.

Associate Of Arts And Sciences (Aas), Electrical/Electronics Maintenance And Repair Technology

Certificate, Electrical Occupations

Education record