Served as advisor on all matters related to annual planning and strategic priorities, program oversight and operations, budgeting and expense management, efficiencies and automation, performance management, and internal communicationsWorked with executive leaders to identify opportunities to improve alignment, increase cross-functional collaboration, and support execution of strategic prioritiesWorked with leadership to set and track performance expectations and metricsOrganized and facilitated regular staff meetings to pace, organize, and execute on goals in alignment with strategic prioritiesLed cross-functional project teams to achieve specific initiatives, convened relevant internal and external stakeholders as neededOrganized meetings, conferences, town hall broadcasts, contact center visits and other special eventsAttended meetings on behalf of the Vice President as necessary and effectively managed relationships with all stakeholders

Led a diverse team of 10 first and second level managers responsible for vendor management, sales execution, corporate and regulatory compliance, performance reporting and analysis, expense management and project management for an organization of 1200+ employees.Eight years of experience building and maintaining vendor relationships to provide high quality, cost-effective solutionsProven ability to develop sites to do increasingly complex work more effectively, efficiently, and with improved performanceSuccessfully managed full life cycle of vendor partner relationships including Request for Proposal (RFP), vendor selection process, Statement of Work (SOW) development and implementation, site selection, onboarding, management, and offboardingResponsible for creating and managing project plans related to strategic growth and process improvementsResponsible for identifying efficiency opportunities and implementing process improvements and technology-based solutionsProvided innovative thought leadership and oversight of various initiatives including process simplification, vendor rationalization and targeted efforts to improve the customer experience