Robert Johnson Email & Phone Number

Complete Fleet UK provide tailored vehicle repair solutions to businesses across the United Kingdom. It is our aim to build lasting relationships with our customers, applying an innovative approach to reducing repair costs and downtime exposure.We have decades experience working with the World's largest vehicle rental and logistics providers so you can trust us to offer a bespoke service that will add value. With full transparency and minimal fuss, we are your trusted fleet partner

Peterborough, United Kingdom

• Responsible for the end-to-end customer experience. Leading, developing and monitoring performance of a brand new team, to support a network in excess of 2800 Delivery Associates.• Implemented a comprehensive fleet downtime policy, managing wholly owned and outsourced repair solutions. Forecasting, negotiating and securing required resource, limiting vehicle downtime to a sub-ten-day cycle time.• Full P&L ownership (circa £6m business) – Enhancing recovery/profits and limiting losses… Show more • Responsible for the end-to-end customer experience. Leading, developing and monitoring performance of a brand new team, to support a network in excess of 2800 Delivery Associates.• Implemented a comprehensive fleet downtime policy, managing wholly owned and outsourced repair solutions. Forecasting, negotiating and securing required resource, limiting vehicle downtime to a sub-ten-day cycle time.• Full P&L ownership (circa £6m business) – Enhancing recovery/profits and limiting losses by establishing and developing systems and processes across multi-functional teams, saving in excess of £500,000 p/a.• Co-ordinated technical training for Head Office and Field Teams, ensuring 100% compliance of customer and supplier audit requirements. Show less

• Constituent of Northgate’s Eastern Territory Operational Leadership Team, encompassing 14 locations across the UK.• Responsible for profitable P&L growth, controlling revenue, costs and own cost – circa £4m business.• Ensured compliance of 11,000 vehicle fleet across the territory.• Provided day to day technical support to Fleet, Finance, Sales and Operations. To include quality control, triage of body repairs, supplier interaction and vehicle disposals. • Collaborated closely… Show more • Constituent of Northgate’s Eastern Territory Operational Leadership Team, encompassing 14 locations across the UK.• Responsible for profitable P&L growth, controlling revenue, costs and own cost – circa £4m business.• Ensured compliance of 11,000 vehicle fleet across the territory.• Provided day to day technical support to Fleet, Finance, Sales and Operations. To include quality control, triage of body repairs, supplier interaction and vehicle disposals. • Collaborated closely with Territory and National Strategic Sales colleagues to win, retain and maintain rental/hire portfolio. Show less

• Developed and implemented end to end damage programme across multi-site network. Technical lead for Branch Damage Controller community.• Designed and implemented various management tools used business-wide, increasing availability of fleet by more than 50%.• Negotiated service level agreements with new suppliers and reviewed KPI performance against agreed targets as required.• Responsible for the progression of all in-life accident repairs, identifying, onboarding and… Show more • Developed and implemented end to end damage programme across multi-site network. Technical lead for Branch Damage Controller community.• Designed and implemented various management tools used business-wide, increasing availability of fleet by more than 50%.• Negotiated service level agreements with new suppliers and reviewed KPI performance against agreed targets as required.• Responsible for the progression of all in-life accident repairs, identifying, onboarding and collaborating with a nationwide network of body repairers to ensure maximum availability of fleet.• Managed, investigated and resolved customer queries within agreed timeframes, reducing outstanding revenue at impasse by two thirds over 12-month period. Show less

• Rental Operations• Workshop Operations• Centralised Support Function• Area Administration• Project and Process Development

Business Studies

Education record

Associate Member