As the AVP of Enterprise Support Services at Humana, I lead a team of over 425 IT professionals who are responsible for delivering innovative and impactful IT solutions that enhance business performance and customer satisfaction across the organization. I have over 15 years of experience in the healthcare sector, with a strong background in healthcare IT and project management.My core competencies include building and managing high-performing teams, implementing process improvement strategies, developing and monitoring budgets, and facilitating organizational change. I have successfully completed multiple mergers and acquisitions, system implementations, and shared services projects, leveraging my expertise in manufacturing process improvement and coaching & mentoring. I am also a certified Leading Leaders practitioner, which enables me to develop and empower the next generation of leaders at Humana. My mission is to create value for Humana and its customers by aligning IT with business objectives and delivering solutions that improve quality, efficiency, and outcomes.