Robert Jones Email & Phone Number

• Under the guidance of the Department of Labor, tasked with acquiring information used in the overall assessment of The US Economy through key economic indicators such as unemployment,• Responsible for overseeing all data collection activities and analyzing incoming data for accuracy and completion

• Research and evaluate delinquent mortgage loans to ensure all guidelines have been followed prior to referring loans to foreclosure. Verify that all data is in accordance with all Federal, State, Investor and/ or Insurer procedures which includes a final review of: o Breach letters, o Regulatory requirements o Compliance related items • Assist with associate development and coaching and oversee the distribution of daily tasks such as credit reports… Show more • Research and evaluate delinquent mortgage loans to ensure all guidelines have been followed prior to referring loans to foreclosure. Verify that all data is in accordance with all Federal, State, Investor and/ or Insurer procedures which includes a final review of: o Breach letters, o Regulatory requirements o Compliance related items • Assist with associate development and coaching and oversee the distribution of daily tasks such as credit reports, inspections, surveys, and title work to subordinates.• Mitigate company losses by working with delinquent or high-risk customers to determine reasons for delinquency and develop alternative solutions for resolutions such as loan modifications, short sales, and etc. Show less

• Conduct collection calls to customers experiencing financial difficulties, to assess repayment solutions while minimizing company write offs and losses. • Resolve routine billing inquiries and negotiate payment arrangements to resolve delinquent accounts as well as educated customers on account terms and alternate payment programs and methods.

• Initiate various financial transactions for Bank of America Customers and develop strategies for generating new business leads. • Exceed expectations and increase promotion of Company’s image with exceptional customer service of clients needs.• Continuously build consumer loyalty and brand integrity, through the cross- selling of company products while maintaining the highest level of customer satisfaction

Accounting And Business/Management

Education record

Education record