Robert Jose Email & Phone Number

Kochi, Kerala, India

• Handle entire RTR automation projects using SAP Scripting and Excel VBA and manage 5 Members in team.• End to End accountability and ownership of the Business Deliverables.• Handle escalations - internal from within the organization and external from clients.• Support the Leads / Managers in preparing, Daily, Monthly Performance, Productivity, Accuracy & Ad hoc reporting activities.• Ensuring smooth operations and SLA deliverables are met.• Ensured that the team is cross trained with ready backups where each team member is handling End to End process• Client Co-ordination Coach Team members, motivate and help in their development.

Kochi, Kerala, India

• Ensuring all Month ends, Quarter ends and Year ends are timely closed and met.• Create VBA Macros and SAP Scripting for complex process and time-consuming reports. • Handling inter Company Project accounting and Sales invoicing activities. • Review daily transactions & monitor completion of work. • Create reports based on client requirements.• Allocation of work to the team.• Conduct daily meeting with team and provide updates on the process and solve issues in the process.• Creation and modification of project and sales order, billable as well as internal project creation and their audits.• Handling of Inter-company activities globally (Timely invoicing of active billing plans, monitoring of process standardization, solving of client concerns).• Preparation and ensuring the timely delivery of MIS reports with both internal and external stakeholders. (Dashboard preparation and consolidation, preparing slides for management and client reviews, First Pass Yield (FPY) data preparations).• Conducted internal process audits for ensuring strict adherence to the process parameters. Managing client queries and escalations• Attending client queries via mail and action them.• Adequate knowledge regarding the work and good rapport with the clients.• Support other teams to complete the assignments within TAT in case of volume hike.• Accuracy in charting and documentation of overall process of team.• Train, guide and mentor new hires in the company.• Coordination and implementation of process improvement and quality initiatives.

India

• Carrying on deal desk process and price verification for new contracts and updating SOPs in a timely manner.• Strategic planning on month to date sales, and monitoring the sales.• Generation of Sales Contract • Generation of Return Order in SAP• Contract Adjustment: Adjusting the quantity in contracts as per Business requirement • Contract Modification: Swapping Contracts from one Location to another location, Material Change in Contracts, Source plant change and Delivery location change.• Knocking off Expired Contracts.• Approving Blocked Contracts in SAP.• Generating Revenue and Invoice• Orientation and guidance to newly joined team members• Generation of Credit and Debit Note in SAP.• Contract Cancellation in SAP.• Circulating daily volumes status to BU• Handling all Transactions from Order to trade and settlement to cash.

Kochi, Kerala, India

• Management of Stock Keeping Unit (SKU), Batch as per the requirement by the customer.• Generating Purchase Requisition and Service requisition in SAP Generating STO (Stock Transfer Order)• IAN (Inventory Adjustment Note) entries for internal stock movements in SAP.• Purchase order creation and amendment.• Clearing Customer Ledger• Generating Batch Number in SAP as per the requirement of Business Unit.• Fixing of Credit Limits based on their past sales and payment records.• Pre-Approved batch and Preapproved reversal.• O2C/P2P/Inventory Management & related transaction processing under stringent timeline.• Various critical MIS Reports preparation &circulation (Daily, Weekly, Monthly)• Clearing open entries by comparing with bank statements• Transfers & Closure of project if it is expired or if no more used by the customer.• Generating Revenue and Invoice.• Creation of sales orders, Contracts, Credit & Debit Notes and corresponding amendments.• Active participation in Post final Interface and Month end activities.